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Elements and Performance Criteria

1. Provide leadership
   • Briefings are conducted with operational team members
   • Operational objectives are identified and communicated to all team members and staff
   • Team cohesion is developed and maintained
   • Conflict is dealt with promptly and appropriately
   • Leadership is displayed through management, guidance, supervision of the performance of staff in emergency operations situations
   • Concise, clear delegation and accountability processes are implemented
   • Relevant legislation is implemented and complied with
   • Signs and symptoms of operational stress in self and others is recognised and action is initiated
2. Prepare for operations
   • Operational information is obtained, and hazards are identified to permit accurate risk assessment of the problem
3. Operational plans are activated, in accordance with emergency management practices and procedures
4. Operations centre is activated and confirmed as ready for use
5. Operations centre staff recall system is activated
6. Manage an operations centre
   • Operations centre tasks are allocated, staff rosters are confirmed, and briefings are conducted, in accordance with organisational procedures and operational plans
7. Internal and external liaison networks are activated and maintained to ensure ongoing communication
8. Operations centre staff are supervised to ensure they meet Work, Health and Safety (WHS)/ Occupational Health and Safety (OHS) guidelines and other regulatory requirements
9. Physical and financial resources are managed, in accordance with organisational policies and procedures
10. Operations centre staff are tasked to collect and collate operational information, in accordance with organisational procedures
11. Manage operational information
    • Information flow is managed, in accordance with organisational procedures
12. Operational information is analysed to modify and update plans and prioritise tasks, in accordance with organisational policies, procedures and operational plans
13. Regular and timely situation reports are raised and distributed, in accordance with organisational procedures and standards
14. Media liaison is managed, in accordance with organisational procedures and operational objectives
15. Communication and information systems are implemented and monitored to ensure operational objectives are met
16. Make operational decisions
    • Extent of operational area and objectives are identified and promptly detailed
17. Operational strategies are identified, assessed and implemented, in accordance with organisational procedures and emergency management arrangements
18. Hazards are identified and prioritised, risks assessed to ensure control measure response is appropriate to the type and scale of event
19. Response teams are rostered, in accordance with organisational procedures
20. Termination of operation is accomplished, in accordance with organisational procedures and operational standards
    • Briefings are conducted with operational team members
21. Operational objectives are identified and communicated to all team members and staff
22. Team cohesion is developed and maintained
23. Conflict is dealt with promptly and appropriately
24. Leadership is displayed through management, guidance, supervision of the performance of staff in emergency operations situations
25. Concise, clear delegation and accountability processes are implemented
26. Relevant legislation is implemented and complied with
27. Signs and symptoms of operational stress in self and others is recognised and action is initiated
28. Manage postoperation activities
    • Debriefing is conducted with operational team members and staff
29. Operational reports are prepared, in accordance with organisational procedures and standards

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment. Non-essential conditions may be found in the Companion Volume Implementation Guide.

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