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Elements and Performance Criteria

1. Manage own work
   • Instructions are identified, acknowledged and implemented, in accordance with organisational procedures
   • Factors affecting work requirements are identified, their impact is assessed and action is taken to ensure work requirements are met
   • Work load is assessed and priorities are set within allocated timeframes
   • Own work is monitored to ensure compliance with organisational procedures and requirements
   • Need for additional support is communicated clearly to appropriate personnel, in accordance with organisational procedures
   • Tasks are completed and results are achieved with minimum supervision
   • Workplace conduct is in accordance with organisational policies, procedures and standards
2. Promote cooperation
   • Responsibilities and duties are performed in a positive manner to promote cooperation and good working relationships
   • Communication with others is conducted in a courteous manner appropriate to the purpose, situation and relationship with the receiver
   • Problems and conflicts are recognised and resolved through agreed and accepted organisational processes and procedures
   • Contributions of individuals of different age, gender, social and cultural backgrounds are recognised and utilised
3. Factors affecting work requirements are identified, their impact is assessed and action is taken to ensure work requirements are met
4. Work load is assessed and priorities are set within allocated timeframes
5. Own work is monitored to ensure compliance with organisational procedures and requirements
6. Need for additional support is communicated clearly to appropriate personnel, in accordance with organisational procedures
7. Tasks are completed and results are achieved with minimum supervision
8. Workplace conduct is in accordance with organisational policies, procedures and standards
9. Develop and maintain own expertise
   • Workplace information is accessed and clarification is sought, as required
10. Currency of required licences and certificates for work is maintained
11. Training and development needs relevant to area of work are identified in conjunction with the supervisor and is followed up with relevant personnel
12. Training and development programs are participated in to ensure level of expertise meets organisational requirements
13. Maintain work effectiveness
    • Organisational policies and procedures relating to work performance are applied and issues with own wellbeing or performance are discussed with supervisor or relevant personnel
14. Signs of personal stress are recognised and appropriately managed and action is taken to ensure continued effectiveness
15. Peer support is sought in maintaining work requirements
    • Responsibilities and duties are performed in a positive manner to promote cooperation and good working relationships
16. Communication with others is conducted in a courteous manner appropriate to the purpose, situation and relationship with the receiver
17. Problems and conflicts are recognised and resolved through agreed and accepted organisational processes and procedures
18. Contributions of individuals of different age, gender, social and cultural backgrounds are recognised and utilised
19. Contribute to improving workplace and quality of outcomes
    • Workplace issues are raised with appropriate personnel and contributions are made to resolving issues, in accordance with organisational procedures
20. Work related meetings and committees are attended or contributed to in line with level of responsibility
21. Suggestions for improvements in work practices and procedures are made to the supervisor or relevant personnel
22. Agreed changes to improve work outcomes are implemented, in accordance with organisational procedures

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment. Non-essential conditions may be found in the Companion Volume Implementation Guide.

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