Elements and Performance Criteria
- Plan and prepare for workplace communication using equipment and systems
- Communicate using communication equipment and systems
- Identify and select the most appropriate method of communication
- Use communication equipment and systems
- Acknowledge and respond to communication
- Take, confirm and pass messages on promptly to the others
- Pass communications in a clear and concise manner
- Follow safety procedures, including the passing of reports and observance of local communications and emergency procedures
- Identify and report faults in communication equipment
- Carry out face-to-face routine communication
- Speak clearly and listen carefully to promote understanding
- Ask questions of the audience and confirm meaning of information
- Maintain communication processes with others to assist flow of work activities
- Use site approved signalling methods to convey information
- Participate in discussion to obtain information and clarify meaning
- Communicate cooperatively and effectively with others
- Complete written documentation