Elements and Performance Criteria
- Gather and interpret information
- Communicate information
- Analyse and confirm the purpose of the communication with other parties
- Participate in meetings and other information sharing events
- Organise the communication logically so it is structured and balanced according to the purpose, audience and context
- Deliver information that is clear, succinct and unambiguous and ensure the language is applicable to the communication purpose and audience
- Check delivered information with the audience to ensure it has been received accurately and is understood
- Listen actively to oral information that is provided by others
- Communicate appropriate responses to questions, reactions and feedback provided by the audience
- Participate in informal negotiations
- Make adequate negotiationpreparations
- Confirm the purpose or objective of the negotiations
- Select a suitable negotiation approach in accordance with the purpose and relevant requirements, including location and time
- Carry out negotiations in a collaborative manner
- Recognise and allow for compromise whilst maintaining non-negotiable standards
- Ensure conclusions reached are logically justified and reflect the purpose of the discussion
- Carry out all required follow-up action, including documentation and further discussions with the parties, if necessary