Elements and Performance Criteria
- Schedule burials or cremations.
- Respond to enquiries regarding burials, cremations and services from funeral home personnel according to workplace policies and procedures.
- Consult with relevant personnel to schedule burials, cremations and services according to workplace policies and procedures.
- Identify and check details of burial or cremation and service requirements, including social, cultural and religious requirements.
- Enter scheduling data and records into workplace information systems according to workplace policies and procedures.
- Communicate schedules to relevant personnel according to workplace policies and procedures.
- Complete bookings correctly according to workplace policies and procedures.
- Check and complete relevant documentation according to relevant legislation and workplace policies and procedures.