Elements and Performance Criteria
- Prepare for room servicing.
- Identify rooms requiring service from information supplied.
- Select and prepare room servicing equipment and cleaning agents according to work schedule and product instructions.
- Identify supplies for trolleys and select or order in sufficient numbers.
- Load trolleys safely with adequate supplies.
- Access rooms according to organisational customer service and security procedures.
- Make up beds.
- Clean rooms.
- Select and use cleaning agents or chemicals for specific areas, surfaces and equipment, according to manufacturer recommendations, work health and safety and organisational procedures.
- Clean rooms in logical order and with minimum disruption to guests.
- Identify and respond to hazards.
- Reduce negative environmental impacts through efficient use of energy, water and other resources.
- Identify pests and take appropriate action.
- Organise rooms.
- Check rooms.
- Check and store trolleys and equipment.