Elements and Performance Criteria
- Plan guiding activity.
- Identify key guide information sources and contacts.
- Review required roles and responsibilities for prospective guiding activity.
- Plan resource, labour and logistical aspects of the guiding activity.
- Use industry knowledge and guide networks to enhance the quality of guiding services provided to customers.
- Communicate with tourism industry operators.
- Liaise with internal and external stakeholders to organise all aspects of the guiding activity.
- Achieve mutual understanding and agree on details relevant to guiding activities.
- Provide accurate information and explanations about customer requirements and special requests.
- Identify nature and key facts of operational problems and provide appropriate solutions in consultation with tourism operator.
- Guide tours or activities.
- Develop guiding skills and knowledge.