Elements and Performance Criteria
- Research general information on Australian Indigenous cultures.
- Share general information on Australian Indigenous cultures.
- Identify and use Australian Indigenous interpreters where possible.
- Provide guidance to customers on appropriate behaviour when interacting with Australian Indigenous people.
- Share clear and accurate information on Australian Indigenous cultures to enhance cultural awareness, ensuring acknowledgment of the diversity of cultures.
- Share information in a manner respectful of local community values and customs.
- Answer questions according to community wishes about what information can be shared.
- Respond to culturally inappropriate behaviour by customers to minimise the likelihood of causing offence.