Elements and Performance Criteria
- Conduct routine transactions in a language other than English.
- Identify language needed to conduct routine communications and make introductions.
- Use appropriate courtesy expressions.
- Use key words, phrases, gestures and sentences.
- Provide simple advice on workplace events and topical and familiar matters.
- Provide simple explanations of problems and their causes, and offer apologies as required.
- Use simple terms to seek clarification from others when required.
- Support communication with reference to workplace materials and visual information.
- Identify need for and seek assistance from others with appropriate language skills.
- Give simple directions and instructions using a language other than English.