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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. |
Work may be conducted: | in a range of work environmentsby day or night |
Customers may be: | internal or external |
Workplaces may comprise: | large, medium or small worksites |
Work may be conducted in: | limited or restricted spacesexposed conditionscontrolled or open environments |
Goods to be despatched may involve: | special handling, location, storage and/or packaging requirements, including temperature controlled goods, dangerous goods or hazardous substances |
Problems that may occur when despatching an order include: | wrong stock is despatchedwrong carton for orderincorrect locationdamaged stockno stock at locationincorrect quantityfailing to meet a special order requirementfailing to meet customers delivery requirements |
Special order requirements may include: | pricingspecial packingspecific size of cartonspecial categories of stock |
Hazards in the work area may include: | chemicalsdangerous or hazardous substancesmovements of equipment, goods and materialsoil or water on floora fire or explosiondamaged packaging or palletsdebris on floorfaulty rackingpoorly stacked palletsfaulty equipment |
Communication in the work area may include: | phoneelectronic data interchange (EDI)faxemailinternetRF communicationsbarcode readersoral, aural or signed communications |
Depending on the type of organisation concerned and the local terminology used, workplace procedures may include: | company proceduresenterprise proceduresorganisational proceduresestablished procedures |
Personal protective equipment may include: | glovessafety headwear and footwearsafety glassestwo-way radioshigh visibility clothing |
Consultative processes may involve: | workplace personnelsupervisors and managerscustomers/clientsdrivers and agentscontractorsofficial representatives |
Information/documents may include: | goods identification numbers and codesmanifests, picking slips, merchandise transfers, stock requisitions and bar codesmanufacturers specifications for equipment/toolsworkplace procedures and policiessupplier and/or client instructionsdangerous goods declarations and material safety data sheets (where applicable)codes of practice including the National Standards for Manual Handling and the Industry Safety Coderelevant legislation, regulations and related documentation including the ADG Codeaward, enterprise bargaining agreement, other industrial arrangementsstandards and certification requirementsquality assurance proceduresemergency procedures |
Applicable regulations and legislation may include: | relevant codes and regulations pertaining to the organising of despatch operationsAustralian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances, including:Australian and International Dangerous Goods CodesAustralian Marine Orders and the International Maritime Dangerous Goods CodeIATA Dangerous Goods by Air regulationsAustralian and International Explosives Codesrelevant state/territory OH&S legislationrelevant state/territory environmental protection legislationlicence, patent or copyright arrangementswater and road use and licence arrangementsexport/import/quarantine/bond requirementsworkplace relations regulationsworkers compensation regulations |