Elements and Performance Criteria
- Prepare to sort mail and parcels manually
- Individual and work team priorities and responsibilities are identified and confirmed
- All OH&S and environment protection procedures and requirements for the workplace are identified, accessed and applied
- The availability of mail and parcels to be processed is identified and confirmed
- Mail and parcels to be processed are transferred to processing point
- Labels for identifying the destination of mail are created and affixed to trays
- Sort mail and parcels manually
- Internal operating procedures and standards are applied to the manual processing of parcels and mail
- Mail and parcels are inspected to ensure that all criteria have been met
- Mail and parcels are sorted accurately and correctly in compliance with priority for processing and manual sorting procedures
- Mail and parcels are handled safely to minimise risk of injury to people and damage to mail and parcels
- Mail and parcels that are damaged, underpaid, incorrectly classified, or are non-conforming items are identified, separated and re-processed in accordance with workplace procedures
- Legal requirements and workplace policies and procedures in relation to the security of mail and parcels are followed
- Complete process for manually sorting mail and parcels
- Mail and parcel sorting frames/bag racks are cleared down, and mail and parcel containers/bags are sealed and labelled in accordance with workplace procedures
- Mail and parcels are transferred to next processing or distribution point using appropriate shifting equipment and labels scanned as required
- Information required to complete records of mail and parcels processed is provided and recorded
- Excess equipment is removed and work area is prepared for next activity/shift