Elements and Performance Criteria
- Identify and categorise products
- Match products to locations based on specified criteria
- Assist individuals to solve stock identification and location problems
- New stock items are identified and particular product information is brought to the attention of relevant personnel
- Stock queries are predicted and team members are assisted to locate and assimilate information relevant to these products
- Personnel are assisted with routine and non-routine stock enquiries and actions are taken to update product information for relevant personnel
- Personnel are encouraged to maintain and build product knowledge by accessing product information and applying problem solving and information analysis skills
- Identify appropriate transfer and handling requirements
- Resources used to transfer different products through the storage zones are identified and evaluated
- Work in receival and despatch areas is supported by identifying and reporting variances
- Stock re-ordering is informed by knowledge of product source, frequency of pick destination or seasonality of products and potential for supply problems
- Relevant documentation is completed in accordance with workplace procedures
- Contribute to continuous improvement