Elements and Performance Criteria
- Confirm customer requirements
- Customer requirements for moving cargo in terms of the nature of goods, the countries of origin and destination, the timescales for collection and delivery and the estimated budget for the transaction are confirmed
- Customer priorities for the shipment are confirmed
- Decisions on possible routes, taking into account known variables, are undertaken
- Organise freight arrangements
- International regulations and codes of practice for transporting freight are confirmed
- Work processes are planned to meet agreed timelines
- Transport modes (including multi-modal options) are matched to customer requirements, freight type and delivery times
- Availability of selected carrier/s is checked including modes of transport, scheduled departure dates and times, transfer times and costs for each shipment stage
- Arrangements are made to consolidate freight, where appropriate
- Freight carrier booking/s are confirmed
- Transport of freight to selected international carrier is organised
- Communicate with shipping agents and authorities
- Freight documentation is checked for accuracy and forwarded as appropriate to shipping agents and authorities
- Confirmation of despatch of freight from international carrier is obtained
- Arrival of cargo at port of entry is confirmed
- Acceptance of freight documentation is confirmed
- Payments are authorised
- Cargo is on-forwarded from point of entry, as required
- Customer is advised that freight has been forwarded to point of destination