Elements and Performance Criteria
- Apply WHS/OHS principles
- Information about work health and safety (WHS)/occupational health and safety (OHS) requirements when using electronic communications equipment is accessed and interpreted
- Hazards are identified, risks are assessed and control measures are implemented
- Posture and ergonomic settings of chair and workstation are adjusted in accordance with WHS/OHS guidelines
- WHS/OHS and organisational guidelines on the use of periods of rest and exercise are followed when using electronic communications equipment
- Identify electronic communications equipment and systems
- Types of electronic communications equipment, component parts and accessories used in work area are identified
- Applications for workplace activities of different electronic communications systems and, as required, related software, are interpreted
- Routine faults in operating systems, software applications and operator errors are identified and reported, as required
- Identify communications equipment features
- Electronic communications systems features and control functions are identified
- Electronic communications equipment is set up to optimise communication
- Appropriate communications system is selected, as required
- Enter data
- Text and numeric data are entered into communications system using appropriate technology, as required
- Entered information is checked and corrected, as required
- Use communications equipment
- System checks are carried out to confirm communications system is operational in accordance with organisational requirements
- Communications system is operated safely in accordance with organisational procedures and regulatory requirements
- Communications system security is maintained in accordance with organisational procedures
- Communications system appropriate for location and type of communication is selected, as required
- Messages are transmitted clearly, unambiguously and precisely in accordance with ethics and protocols required of users as outlined in organisational procedures
- Messages are received, interpreted and recorded in accordance with operating procedures and regulatory requirements
- Complete documentation
- Appropriate communications records are maintained in accordance with organisational procedures
- Documentation is filled in legibly and proofread
- Documentation is processed in accordance with organisational procedures