Elements and Performance Criteria
- Identify and respond to emergency situations
- Emergency and potential emergency situations are promptly identified and assessed, and needs are prioritised in accordance with workplace emergency response plan/procedures
- Emergency situations are handled appropriately
- Incident reports are completed accurately in accordance with regulatory and workplace procedures
- Take required action during an emergency
- Responsibilities are fulfilled in accordance with the workplace emergency response plan and code/regulatory requirements
- Assistance is provided to other staff in conducting an initial assessment of the emergency scene
- Assistance is provided in controlling the site prior to and following, the arrival of emergency services
- Directions of the controlling emergency authority are followed and all possible assistance is provided in response to those directions
- Arrange follow-on support and assistance
- Medical assistance and support is arranged as required in accordance with workplace procedures
- First aid is provided pending the arrival of medical assistance within limits of responsibility and competence in accordance with workplace procedures
- Communicate with staff
- Staff and customers are provided with relevant, appropriate and timely advice on emergency situations and instructions to be followed, on an ongoing basis
- Evacuation procedures for staff/customers are outlined in accordance with workplace procedures
- Customer service and safety needs arising from emergency situations are identified and acted upon in accordance with regulatory and workplace requirements