Elements and Performance Criteria
- Monitor and address passenger needs
- Circumstances affecting passenger needs and comfort are monitored and action is taken in accordance with workplace procedures
- Needs of all types of passengers are acknowledged and appropriate assistance is provided
- Passengers are advised about the operation of internal vehicle/vessel facilities and the benefits of wearing seat belts, as required
- Hazards and risks to passenger safety are identified and appropriate action is initiated to minimise the risk
- Passengers are suitably advised about any safety risk and action being taken
- Tact, courtesy, friendliness and patience are used at all times when dealing with passengers
- Passenger inquiries and requests are received and resolved with minimal delays
- Passenger inquires and associated action are recorded and reported in accordance with workplace procedures
- Prepare and deliver commentaries
- Implement conflict resolution strategies
- Communicate with suppliers