Elements and Performance Criteria
- Plan to meet internal and external customer requirements
- Ensure delivery of quality products/services
- Products/services are delivered to customer specifications within the team's/organisation's business plan
- Individual/team performance consistently meets quality, safety, resource and delivery standards
- Coaching and mentoring assist colleagues to overcome difficulty in meeting customer service standards
- Resources are used effectively and efficiently to provide quality products/services to customers
- Monitor, adjust and report customer service
- The organisation's systems and technology are used to monitor progress in achieving product/service targets and standards
- Customer feedback is sought and used to improve the provision of products/services
- Decisions to overcome problems and make improvements to products/services are taken in consultation with designated individuals/groups
- Adjustments are made to products/services, and those who have a role in their planning and delivery are informed of changes