Elements and Performance Criteria
- Apply quality concepts
- Responsibility is taken for quality of own work when providing services or products to meet external and internal customer needs
- Work is completed in accordance with workplace standards as defined in enterprise policies and procedures
- Basic quality concepts are applied to work activities
- Trial improvements
- Improvements to work processes are planned and trialled
- Trials of improvements to work processes are checked for expected outcomes and compliance with workplace requirements
- Implement improvements
- Improvement initiatives trialled and confirmed as successful are implemented in accordance with enterprise procedures
- Work is completed in accordance with workplace policies and procedures