Elements and Performance Criteria
- Work within a quality improvement system
- Instructions are followed and duties are performed either individually or as a member of a work team within a quality improvement system
- Work is completed either individually or as a member of a work team in accordance with standards as defined in workplace policies and procedures
- Use quality improvement systems, tools and techniques
- Variations from required standards in the quality of services and/or products are detected and reported in accordance with workplace procedures
- Quality of operations/service is monitored and adjusted as required to ensure internal and external customer satisfaction
- Quality improvement tools and techniques are used individually and as part of a work team to systematically improve the quality of work, services and/or products