Elements and Performance Criteria
- Work within a quality improvement system
- Use quality improvement systems, tools and techniques
- Variations in the quality of services and/or products from required standards are detected and reported in accordance with workplace procedures
- Quality of operations/service is monitored and adjusted as required to ensure the satisfaction of both internal and external customers
- Quality improvement tools and techniques are used both individually and as part of a work team to systematically improve the quality of work and services