Elements and Performance Criteria
- Receive and distribute incoming mail
- Incoming mail is checked and registered to ensure accuracy of records
- Urgent and confidential mail is identified and distributed promptly to addressee
- Mail is sorted and despatched to nominated person/location
- Damaged, suspicious or missing items are recorded and reported as required, in accordance with workplace procedures
- Receive and despatch outgoing mail
- Outgoing mail is collected from organisational sections, checked and sorted to ensure all items are correctly prepared for despatch
- Mail items are collated, recorded in the register as required and correctly despatched to meet designated timelines
- File documents
- Documents are classified, sorted and filed in accordance with workplace procedures
- Classification uncertainties are referred to other personnel in accordance with workplace procedures
- Documents are identified and retrieved
- Specified files/records are located within designated timelines
- Located files are extracted from system and despatched to nominated person
- Security and confidentiality procedures are followed
- Receive and relay written and oral messages
- Messages are received and accurately recorded
- Areas of uncertainty are clarified with message conveyor where feasible
- Messages are relayed to nominated person within designated timelines