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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. |
The workplace environment may involve twenty-four hour operation and may include: | single and multi-site locationslarge, medium and small companies |
Services, products, risks, work systems and requirements may: | potentially vary across different sections of the workplace |
Operations involve: | internal and external customer contact and coordination |
Consignments may be: | single and multi-site locationspalletisedcontainerisedpackaged or loosein gas, liquid or solid form |
Special freight transport requirements may involve: | single and multi-site locationstemperature controlled stocklive stockdangerous goodshazardous substancesspecific security arrangementsoversized/overmassed loads |
Decision to provide service to customer is: | undertaken within scope of authority |
Decisions should reflect: | the scope of the organisation to undertake the taskand/or to outsource some or all of the task |
Key characteristics of the goods/stock to be transported may include the: | type of goods to be transportedload characteristics including perishability, spoilage, fragility, compatibilitypacking and stowing requirements for loadaggregate size and capacity of load to be transported |
Consultative processes may involve: | existing and potential customers/clientsother employees and supervisorssuppliersmanufacturersrelevant authoritiesmanagementunion representativesOH&S specialistsother maintenance, professional or technical staff |
Communications systems may involve: | face-to-face conversationtelephonefaxemailelectronic data transfer of information (EDI)mail |
Depending on the type of organisation concerned and the local terminology used, workplace plans/procedures may include: | company plans/proceduresenterprise plans/proceduresorganisational plans/proceduresestablished plans/procedures |
Information/documentation may include: | workplace procedures and policiescustomer service standards and proceduressupplier and/or client instructionsworkplace products and services informationquality assurance standards and proceduresregulations and policies relating to minimising risks to the environment and ensuring compliance with OH&S requirementsmanufacturers/suppliers specifications, advice, recommended procedures, policies and instructionsDangerous Goods Codes and related regulations and documentation including material safety data sheetsrelevant agreements, codes of practice including the national standards for services and operationsreports of accidents and incidentsworkplace guidelines on appropriate workplace language and communication strategies and interpretation of relevant informationlegislation, regulations and related documentation relevant to workplace operations |
Applicable regulations and legislation may include: | relevant regulations, standards and codes of practicetrading regulations relevant to business operationsrelevant Australian and state/territory OH&S legislationenvironmental protection regulationshazardous substances and dangerous goods codesrelevant Australian standards and certification requirementslicence, patent or copyright arrangements |