Elements and Performance Criteria
- Locate/retrieve records required
- Ensure security of records
- Person requesting records is identified and access category is confirmed in accordance with organisational procedures
- Access and security clearance documents are checked for match with category of identified person requesting records
- Person requesting records is informed when access is denied, in accordance with organisational procedures
- Deliver records or record information
- Records to be provided are retrieved from storage location in accordance with record keeping system operation, organisational, and work health safety/occupational health and safety (WHS/OHS) procedures
- Information about record to be provided is given to person requesting records
- As required by record keeping system, records of transaction are documented in accordance with record keeping system operation and organisational procedures
- New locations of records provided to person requesting records are recorded in accordance with system rules and organisational procedures
- Records or record information are delivered to authorised person within specified timeframes