Elements and Performance Criteria
- Advise on fares
- Transport provider information is correctly interpreted to provide accurate information on fare details and conditions
- Customers are clearly advised on features of the fares most appropriate to their needs
- Accurate fare quotations are provided to customers in accordance with workplace policy and guidelines
- Construct fares and itineraries
- Fares are accurately constructed using standard industry techniques, providing the best fare and maximum travel benefits for the customer
- Appropriate travel schedules are used to create the optimum itinerary for customers
- Issue documents
- Documents are correctly issued and all details are accurately recorded in accordance with workplace and regulatory requirements
- Coupons/tickets are processed in accordance with workplace and industry guidelines
- Refunds are processed where required in accordance with workplace and industry guidelines