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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Plan for the management of a critical event
  2. Purpose of the management is established after data is analysed and expected outcomes of the work are confirmed with appropriate personnel
  3. Organisational established procedures on policies and specifications for the management of events are obtained or established with appropriate personnel
  4. Identification and testing procedures are discussed with/directed to appropriate personnel in order to ascertain the occurrence of a critical event
  5. Testing parameters are established from organisational established procedures on policies and specifications
  6. Work roles and tasks are allocated according to requirements and individual competencies
  7. Work is prioritised and sequenced for the most efficient/effective outcome, completed within an acceptable timeframe, to a quality standard and in accordance with established procedures
  8. Liaison and communication issues with others/authorised personnel, authorities, clients and land owners are resolved and activities coordinated to carry out work
  9. Risk control measures are identified, prioritised and evaluated against the work schedule
  10. Relevant work permits are secured to coordinate the performance of work according to requirements and/or established procedures
  11. Action plan is developed
  12. Carry out the management of a critical event
  13. WHS/OHS and sustainable energy principles, functionality and practices to reduce the incidents of accidents and minimise waste are incorporated into the network fault solution in accordance with requirements and/or established procedures
  14. Network fault management decisions are made on the basis of safety and effective outcomes according to requirements and/or established procedures
  15. Stakeholders/customers are kept informed of current status regarding plan progress and recent developments
  16. Technical advice is given regarding potential hazards, safety risks and control measures so that monitoring and preventative action can be undertaken and/or appropriate authorities consulted, where necessary, in accordance with requirements and established procedures
  17. Essential knowledge and associated skills are applied to analyse specific data and compare it with compliance specifications to ensure completion of the project within an agreed timeframe according to requirements
  18. Testing of critical event management procedures is undertaken according to requirements and established procedures
  19. Work teams/groups are arranged/coordinated/evaluated to ensure planned goals are met according to established procedures
  20. Solutions to non-routine problems are identified and actioned using acquired essential knowledge and associated skills according to requirements
  21. Quality of work is monitored against personal performance agreement and/or established organisational and professional standards
  22. Strategic plans are developed incorporating organisation initiatives in accordance with established procedures
  23. Complete the management of a critical event
  24. Final review of the management procedures of the critical event is undertaken to ensure they comply with all requirements and include all specifications and documentations needed to complete the project
  25. Appropriate personnel are notified of completion and reports and/or completion documents are finalised/commissioned
  26. Reports and/or completion documents are submitted to relevant personnel/organisations for approval and, where applicable, statutory or regulatory approval
  27. Approved copies of critical event management documents are issued and records are updated in accordance with established procedures