This qualification covers workers who provide a range of services to client and employers aimed at locating, securing and maintaining suitable employment for clients.
Occupational titles may include:
Associate employment consultant | Employment services receptionist |
Employment consultant in training | Employment services administrative support |
Customer service officer | Administrative officer |
PACKAGING RULES 12 units are required for award of this qualification including: 8 core units 4 elective units A wide range of elective units is available, including: Group A electives which are recommended for culturally aware and respectful practice Group B electives of which one unit only may be selected Group C electives of which one unit only may be selected Other relevant electives listed below Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Community Services and/or Health Training Packages Where appropriate, to address workplace requirements, up to 2 units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on the NTIS or other public listing |
Core units
CHCCOM403A Use targeted communication skills to build relationships
CHCCS311C Deliver and monitor services to clients
CHCCS400B Work within a relevant legal and ethical framework
CHCES303B Use labour market information
CHCES311B Work effectively in employment services
CHCES312A Deliver contracted employment services
CHCORG303B Participate effectively in the work environment
HLTOHS300B Contribute to OHS processes
The importance of culturally aware and respectful practice
All workers undertaking employment services work need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Community Services Training Package.
Group A electives - recommended for culturally aware and respectful practice
Where work involves a specific focus on Aboriginal and/or Torres Strait Islander and/or culturally diverse clients or communities, one or both of the following electives is recommended:
HLTHIR403C Work effectively with culturally diverse clients and co-workers
HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people
Group B electives - one unit may be selected
One only of the following units may be selected
BSBINM201A Process and maintain workplace information
CHCINF302C Maintain the organisation's information systems
Group C electives - one unit may be selected
One only of the following units may be selected
CHCDIS301B Work effectively with people with a disability
CHCDIS220B Prepare for disability work
Other relevant electives
Electives are to be selected in line with specified Packaging Rules. The following list of relevant electives is provided to facilitate selection. Employers may specify that certain electives are required to address specific workplace needs.
BSBPRO401A Develop product knowledge
BSBWOR204A Use business technology
CHCADMIN302D Provide administrative support
CHCCS308B Provide first point of contact
CHCCS411B Work effectively in the community sector
CHCES304B Deliver recruitment services
CHCES402B Deliver Australian Apprenticeships services
CHCES416A Plan and provide job search support
CHCLLN403A Identify clients with language, literacy and numeracy needs and respond effectively
CHCMH411A Work with people with mental health issues
HLTHIR403C Work effectively with culturally diverse clients and co-workers
Oral health
CHCOHC401A Inform and encourage clients and groups to understand and achieve good oral health
CHCOHC402A Support and encourage clients and groups to learn practical aspects of oral health care
CHCOHC404A Recognise and respond to signs and symptoms that may indicate oral health issues
Not Applicable
Not Applicable
Not Applicable
Refer to the Topic: Introduction to the Employability Skills Qualification Summaries