This qualification covers workers who are engaged in delivering social housing services and support to tenants and residents, applicants and the community, including clients who are experiencing homelessness or at risk of experiencing homelessness. The qualification is also appropriate for policy workers in the non-government sector.
Workers in the social housing sector may work in any of the following housing services:
Aboriginal and/or Torres Strait Islander manager (small-medium size organisation - reports directly to board of directors)
Client service officer
Housing worker - intensive tenancy worker
Community housing worker
Indigenous housing officer
Executive officer (small organisation)
Outreach support worker
Housing manager
Program officer
Housing manager (reporting to executive officer)
Property worker
Housing manager (small-medium size organisation - reports directly to board of directors)
Senior client services officer - general
Housing services officer
Supported housing worker
Housing support worker
Tenancy worker
Subjects
PACKAGING RULES
15 units are required for award of this qualification including:
10 core units
5 elective units
A wide range of elective units is available, including:
Group A elective which is recommended for culturally aware and respectful practice
Group B electives which are recommended for Board members
Other relevant electives listed below
Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Community Services and/or Health Training Packages
Where appropriate, to address workplace requirements, up to 3 units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on the TGA or other public listing
The importance of culturally aware and respectful practice
All workers undertaking social housing work need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Community Services Training Package.
Group A elective recommended for culturally aware and respectful practice
This qualification has been structured to provide a specific focus on culturally diverse clients. Where work also involves a specific focus on Aboriginal and/or Torres Strait Islander clients or communities, candidates are recommended to select the following unit:
HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people
Group B electives recommended for Board members
The following electives are recommended for members of Boards and for people involved in managing housing services on a volunteer basis:
One of the following two units:
BSBGOV401A Implement Board member responsibilities
OR
SRXGOV001B Participate as a member of an effective Board of an organisation
Electives are to be selected in line with specified Packaging Rules. The following grouping of relevant electives is provided to facilitate selection and does not necessarily reflect workplace requirements. Electives may be selected from one or more groups. Employers may specify that certain electives are required to address specific workplace needs.
Social housing electives
CHCCH317A Respond to property maintenance enquiries
CHCSW402B Undertake bicultural work with forced migrants in Australia
Alcohol and other drugs work
CHCAOD402B Work effectively in the alcohol and other drugs sector
CHCAOD408B Assess needs of clients with alcohol and/or other drugs issues
CHCCM404A Undertake case management for clients with complex needs
CHCMH401A Work effectively in mental health settings
CHCMH402B Apply understanding of mental health issues and recovery processes
Pathways...
Not Applicable
Entry Requirements
Entry requirements
It is recommended that candidates have experience working in the community housing, public housing, SAAP sector or real estate industry or be currently completing a traineeship or hold a position in a social housing related service.
Licensing Information
Not Applicable
Employability Skills
Refer to the Topic: Introduction to the Employability Skills Qualification Summaries