CHC42208 - Certificate IV in Telephone Counselling Skills
Certificate IV in Telephone Counselling Skills
This qualification applies to workers who provide support to individuals offering them first point of contact in a crisis situation and referral to a broad range of services.
At this level workers:
Provide short-term direct phone contact with clients in a crisis situation during which time they establish a helping relationship to define the crisis and provide referral information where appropriate
Are responsible for more complex telephone counselling situations, including risk of suicide.
Occupational titles may include:
Alcohol and other drugs telephone counsellor
Men's help line telephone counsellor
Domestic violence help line telephone counsellor
Telephone counsellor
Gay and lesbian help line telephone counsellor
Youth help line counsellor
Lifeline telephone counsellor
Subjects
PACKAGING RULES
12 units are required for award of this qualification including:
8 core units
4 elective units
A range of elective units is available and must include:
Group A electives which are required for telephone couselling work
Group B electives of which at least two must be selected for this qualification
Group C electives which are recommended for culturally aware and respectful practice
Other relevant electives listed below
Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Community Services and/or Health Training Packages
Where appropriate, to address workplace requirements, up to 3 units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on the NTIS or other public listing
Core units
CHCCOM403A Use targeted communication skills to build relationships
CHCORG201B Follow policies, procedures and programs of the organisation
CHCORG303B Participate effectively in the work environment
CHCTC301B Deliver a service consistent with the organisation's mission and values
CHCTC302A Provide client-centred telephone counselling
CHCTC403A Provide telephone counselling in crisis situations
CHCTC404A Provide competent suicide intervention in a telephone counselling context
Group A electives - required for work at this level in telephone counselling
The following two units or units with equivalent competency outcomes are required for work at this level in telephone counselling.
BSBINM201A Process and maintain workplace information
CHCADMIN305E Work within the administration protocols of the organisation
Group B electives - at least 2 units to be selected
At least TWO (2) elective units must be selected from the units listed below. Employers may specify that certain electives are required to address specific workplace needs.
CHCAOD201D Prepare for alcohol and other drugs work
CHCCHILD404A Support the rights and safety of children and young people
CHCCS417A Provide support and care relating to suicide bereavement
CHCCS422A Respond holistically to client issues and refer appropriately
CHCCS426A Provide support and care relating to loss and grief
CHCCS505A Provide supervision support to community sector workers
CHCCS521A Assess and respond to individuals at risk of suicide
CHCDFV301A Recognise and respond appropriately to domestic and family violence
CHCLLN403A Identify clients with language, literacy and numeracy needs and respond effectively
HLTHIR403C Work effectively with culturally diverse clients and co-workers
HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people
The importance of culturally aware and respectful practice
All workers undertaking counselling work need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Community Services Training Package.
Pathways...
Not Applicable
Entry Requirements
Not Applicable
Licensing Information
Not Applicable
Employability Skills
Refer to the Topic: Introduction to the Employability Skills Qualification Summaries