CHC51808 - Diploma of Family Intake and Support Work
Diploma of Family Intake and Support Work
This qualification covers workers employed in services that provide relationship support and interventions for families and/or couples. Examples of the types of services provided include family relationship support programs, telephone advice, and family mediation and counselling services.
Workers in these roles may provide some non-therapeutic supports, such as provision of information, initial intake, referral, advocacy, administrative tasks and participation in case planning.
These workers generally undertake tasks with minimal direct supervision and may use elements of counselling and/or dispute resolution skills when working with clients. However, primary job functions do not involve higher level clinical or therapeutic interventions.
Occupational titles for these workers may include:
Aboriginal family consultant
Client services officer
Advocacy worker
Family assessment worker
Case worker
Family support worker
Client intake worker
Information and referral worker
Subjects
PACKAGING RULES
14 units of competency are required for this qualification, including:
8 core units
6 elective units
A wide range of elective units is available, including:
Group A elective which is recommended for culturally aware and respectful practice
Other relevant electives listed below
Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Community Services and/or Health Training Packages
Where appropriate, to address workplace requirements, up to 2 units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on the NTIS or other public listing
Core units
CHCCOM403A Use targeted communication skills to build relationships
CHCCS400B Work within a relevant legal and ethical framework
The importance of culturally aware and respectful practice
All workers undertaking work with families need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Community Services Training Package.
Group A elective - recommended for culturally aware and respectful practice
Where work involves a specific focus on Aboriginal and/or Torres Strait Islander clients or communities, the following elective is recommended:
HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people
Other relevant electives
Electives are to be selected in line with specified Packaging Rules. The following grouping of relevant electives is provided to facilitate selection and does not necessarily reflect workplace requirements. Electives may be selected from one or more groups. Employers may specify certain electives as required to address specific workplace needs.
Case management electives
CHCCM503C Develop, facilitate and monitor all aspects of case management
RTD4802A Develop approaches to include cultural and human diversity
Pathways...
Not Applicable
Entry Requirements
Entry requirements
To gain entry into CHC51808 Diploma of Family Intake and Support Work it is recommended that candidates have sufficient relevant work experience to indicate likely success at this level of qualification in a job role involving:
The self-directed application of knowledge with substantial depth in some areas
The exercise of independent judgement and decision-making
The application of relevant technical and other skills.
Licensing Information
Not Applicable
Employability Skills
Refer to the Topic: Introduction to the Employability Skills Qualification Summaries