Diploma of Community Services Coordination

This qualification addresses work across the community sector, in organisations involved in community work, community development and community care services and volunteer programs, in a range of settings such as residential facilities, group homes, community agencies and government departments.

These workers:

apply knowledge and skills gained through qualifications or previous experience to resolve problems within organisation guidelines

coordinate specific programs and/or projects and supervise and/or coordinate a limited number of lower classified workers or volunteers and report to service managers

may undertake a first line management role.

It is expected that, in addition to coordination or management electives, relevant units applicable to these specific services would be selected as electives as appropriate, particularly for smaller organisations.

Occupational titles may include:

Coordinator

Service or program coordinator

Coordinator, volunteer programs

Supervisor

Manager of volunteers

Team leader

Program or service manager

Unit manager


Subjects

PACKAGING RULES

14 units are required for award of this qualification including:

7 core units

7 elective units

A wide range of elective units is available, including:

Group A electives which are recommended for culturally aware and respectful practice

Other relevant electives listed below

Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Community Services and/or Health Training Packages

Where appropriate, to address workplace requirements, units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on the NTIS or other public listing

Core units

add topic CHCADMIN508B Manage limited budgets and financial accountabilities

add topic CHCCOM504A Develop, implement and promote effective workplace communication

add topic CHCCS502B Maintain legal and ethical work practices

add topic CHCCS505A Provide supervision support to community sector workers

add topic CHCCS513B Maintain an effective community sector work environment

add topic CHCINF505C Meet statutory and organisation information requirements

add topic HLTOHS401A Maintain workplace OHS processes

The importance of culturally aware and respectful practice

All workers undertaking work in the community sector need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Community Services Training Package.

Group A electives - recommended for culturally aware and respectful practice

Where work involves a specific focus on Aboriginal and/or Torres Strait Islander and/or culturally diverse clients or communities, one or more of the following electives is recommended:

add topic HLTHIR403C Work effectively with culturally diverse clients and co-workers

add topic HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people

add topic PSPMNGT605B Manage diversity

Other relevant electives

Electives are to be selected in line with specified Packaging Rules. The following list of electives is provided to facilitate selection. Employers may specify that certain electives are required to address specific workplace needs.

add topic BSBSUS501A Develop workplace policy and procedures for sustainability

add topic CHCAC416A Facilitate support responsive to the specific nature of dementia

add topic CHCAD402D Support the interests, rights and needs of clients within duty of care requirements

add topic CHCCOM403A Use targeted communication skills to build relationships

add topic CHCCS426A Provide support and care relating to loss and grief

add topic CHCCS427A Facilitate adult learning and development

add topic CHCCS503A Develop, implement and review services and programs to meet client needs

add topic CHCCS512B Develop a service delivery strategy

add topic CHCES502B Research and report on labour market information

add topic CHCES511A Manage contracted employment services

add topic CHCHC401B Coordinate and monitor home based support

add topic CHCICS409A Recognise and respond to suspected abuse of vulnerable people

add topic CHCINF407D Meet information needs of the community

add topic CHCINF408C Comply with information requirements of the aged care and community care sectors

add topic CHCNET501B Work effectively with other services and networks

add topic CHCNET503C Develop new networks

add topic CHCORG405D Maintain an effective work environment

add topic CHCORG406B Supervise work

add topic CHCORG423B Maintain quality service delivery

add topic CHCORG428A Reflect on and improve own professional practice

add topic CHCORG501B Facilitate workplace change and innovation

add topic CHCORG506D Coordinate the work environment

add topic CHCORG525D Recruit and coordinate volunteers

add topic CHCORG607C Manage workplace issues

add topic CHCORG610B Manage change in a community sector organisation

add topic CHCORG611B Lead and develop others in a community sector workplace

add topic CHCPA402B Plan for and provide care services using a palliative approach

add topic CHCSD512C Act as a resource to workers

add topic HLTFA301C Apply first aid

add topic HLTFA402C Apply advanced first aid (Note pre-requisite add topic HLTFA301C )

add topic SRXGOV004B Work effectively with the Board of an organisation

add topic TAEDEL402A Plan, organise and facilitate learning in the workplace

add topic BSBWOR403A Manage stress in the workplace

The following grouping of electives is provided to guide selection relating to identified areas of work. Electives may be selected from one or more groups.

Program management

add topic CHCCS503A Develop, implement and review services and programs to meet client needs

Managers transferring into the community services industry

add topic CHCCD516A Work within organisation and government structures to enable community development outcomes

add topic CHCORG423B Maintain quality service delivery

Volunteer management

add topic CHCAD504A Provide advocacy and representation services

add topic CHCORG525D Recruit and coordinate volunteers

add topic CHCORG611B Lead and develop others in a community sector workplace

add topic PSPGOV517A Coordinate risk management

add topic PSPMNGT605B Manage diversity

add topic SRCCRD005B Apply the principles and issues of volunteering

Working with older people

add topic CHCAC317A Support older people to maintain their independence

add topic CHCAC318B Work effectively with older people

add topic CHCAC417A Implement interventions with older people at risk of falls

add topic CHCAC507D Plan and monitor service delivery plans

add topic CHCINF408C Comply with information requirements of the aged care and community care sectors

Family day care coordination

add topic CHCAL523D Manage home based care administration requirements

add topic CHCSD512C Act as a resource to workers

Nanny/household management

add topic CHCPR510B Design, implement and evaluate programs and care routines for children

Child protection work

add topic CHCCHILD401A Identify and respond to children and young people at risk

add topic CHCCHILD505B Work effectively in child protection and out of home care for children and young people

Youth work

add topic CHCYTH401B Engage respectfully with young people

add topic CHCYTH402B Work effectively with young people in the youth work context

add topic CHCYTH506A Provide services for young people appropriate to their needs and circumstances

Community development work

add topic CHCCD401D Support community participation

add topic CHCCD412B Work within a community development framework

add topic CHCCD516A Work within organisation and government structures to enable community development outcomes

Disability services

add topic CHCDIS301B Work effectively with people with a disability

add topic CHCDIS410A Facilitate community participation and inclusion

add topic CHCDIS507C Design and adapt surroundings to group requirements

Mental health work

add topic CHCMH301B Work effectively in mental health

add topic CHCMH402A Apply understanding of mental health issues and recovery processes

add topic CHCMH411A Work with people with mental health issues

Alcohol and other drugs work

add topic CHCAOD402B Work effectively in the alcohol and other drugs sector

Employment services

add topic CHCES311B Work effectively in employment services

add topic CHCES415A Monitor and improve contracted employment services

add topic CHCES511A Manage contracted employment services

Settlement work

add topic CHCSW401A Work effectively with forced migrants

add topic CHCSW402A Undertake bicultural work with forced migrants in Australia

Social housing electives

add topic CHCCH301B Work effectively in social housing

add topic CHCCH427A Work effectively with people experiencing or at risk of homelessness


Pathways...

    Not Applicable


Entry Requirements

Entry requirements

To gain entry into CHC52208 Diploma of Community Services Coordination candidates need to have previous work experience in the community sector in a job role that involved:

self-directed application of knowledge

exercise of independent judgement and decision-making, and

a range of technical and other skills.


Licensing Information

Not Applicable


Employability Skills

Refer to the Topic: Introduction to the Employability Skills Qualification Summaries