implement and review client and offender services assess client and offender needs address complex workplace issues, managing conflict and workplace performance relevant to level of responsibility identify, evaluate and resolve problems through discussion, negotiation, consultation and cooperation in the work group take action to rectify problems within scope of organisational requirements and relevant legislation deliver and monitor service to clients and offenders, identifying and understanding client and offender needs that influence service requirements identify and define special needs, including: identifying areas of risk or concern delivering tailored services monitoring, improving and reviewing service delivery collect and analyse information to achieve work unit objectives and meet client needs, including: identifying and collecting information analysing and interpreting information developing and applying workable solutions presenting and maintaining information ensuring contradictions, inconsistencies and lack of clarity are identified and addressed to ensure reliability of information resolve difficult interpersonal situations and address conflicts that may arise in day-to-day work activities, including: identifying cause of conflict establishing and implementing strategies for dealing with conflict evaluating response and outcomes ensure strategies for resolution of conflict take account of social and cultural differences and are in line with organisational policies and procedures identify existing and potential hazards in the work area and ensure they are dealt with and reported to designated personnel according to workplace procedures |