This qualification reflects the role of individuals who apply a broad range of competencies in a range of customer service contexts in the entertainment industry. In carrying out their duties they are expected to use some discretion and judgement supported by relevant theoretical knowledge.
Job roles
Box office assistant
Bar attendant in a small venue.
Total number of units = 12 6 core units 3 Group A units 3 elective units The 3 elective units may be selected from the remaining Group A and/or Group B units listed below or any endorsed Training Package. 2 of these elective units may be selected from any accredited course. Elective units must be relevant to the work outcome and local industry requirements and be at an appropriate qualification level. Core units Health, safety and security
Industry practice
Group A units (specialist)
WRRLP2BMinimise theft WRRS1BSell products and services WRRS2BAdvise on products and services Group B units Business administration and management
Event management
Finance
Industry practice
Marketing
OHS
Sustainability
Training
Selecting electives for different outcomes The context for this qualification varies, and this must guide the selection of elective units. The following examples are designed to assist in the selection of appropriate electives for particular outcomes at this level, but they are in no way prescriptive. Box office assistant Core units plus:
WRRS1B Sell products and services Bar attendant in a small venue
CUEFOH4C Usher patrons
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Pathways into the qualification
Candidates may enter the qualification with limited or no vocational experience and without a relevant lower-level qualification.
Not applicable.
Licensing, legislative, regulatory or certification considerations
There is no direct link between this qualification and licensing, legislative and/or regulatory requirements. However, where required, a unit of competency will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit.
The following table contains a summary of the employability skills required by the entertainment industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options. This table is a summary of employability skills that are typical of this qualification and should not be interpreted as definitive.
Employability Skill | Industry/enterprise requirements for this qualification include: |
Communication | explaining restrictions to customers checking ID in restricted areas communicating with customers/patrons from diverse cultural backgrounds selling tickets and other items passing on key safety information to colleagues |
Teamwork | providing information to colleagues about crowd size/movement working as a team member in an entertainment venue in a variety of roles, e.g. ushering patrons, operating the bar sharing information with colleagues checking safety procedures with other team members showing sensitivity to cultural and social differences when communicating with others |
Problem-solving | dealing with queues in venues dealing with difficult customers seating patrons who arrive late or who have special needs identifying safety issues and reporting them to appropriate person |
Initiative and enterprise | dealing effectively with potentially difficult situations, e.g. having to confiscate restricted items for the duration of the performance investigating discrepancies when reconciling financial takings |
Planning and organising | completing crowd and safety/security checks on a regular basis organising reconciliation of financial takings organising work tasks to ensure safety |
Self-management | following workplace procedures, particularly in relation to OHS maintaining personal safety standards acting within the scope of job role |
Learning | keeping up to date with industry developments |
Technology | using point of sale technology using the internet as a source of information about the industry |
