Certificate III in Insurance Broking

This qualification is designed to reflect the role of entry level employees carrying out work in insurance broking in a range of environments including as a member of a team in a large organisation or a small broking practice and may meet ASIC requirements for Tier 2 general insurance advice.

Possible work functions may include:

assisting in managing broking business on behalf of a client

handling customer complaints

responding to customer enquiries for insurance broking products and services

assisting a broking client with an insurance claim.


Subjects

Packaging Rules

12 units must be achieved.

6 core units

plus6 elective units

selecting the identified elective unit/s * could meet ASIC accreditation requirements for providing financial product advice - conditions relating to ASIC accreditation should be obtained from ASIC

A maximum of 4 of the elective units must be selected from Group A

A maximum of 2 electives may be selected from units aligned to Certificate III qualifications in any endorsed Training Package or accredited course

One (1) elective may be selected from units aligned to Certificate II qualifications in any endorsed Training Package or accredited course

Elective units must be relevant to the work outcome, local industry requirements and the qualification level. The elective bank comprises recommended units for those wishing to work in insurance broking support roles.

Units selected from other Training Packages or accredited courses must not duplicate units selected from or available within the FNS10 Financial Services or BSB07 Business Services Training Packages.

Core units of competency:

add topic FNSINC301A Work effectively in the financial services industry

add topic FNSIBK301A Provide insurance broking services in response to a customer enquiry

add topic FNSIBK401A Research and analyse client and industry information for a broking risk assessment

add topic FNSIBK402A Provide personal advice in general insurance broking products and services (Tier 2)

add topic FNSIBK403A Implement an agreed insurance program for a broking client

add topic FNSIBK404A Provide a claims service to an insurance broking client

Group A

add topic BSBCMM201A Communicate in the workplace

add topic BSBCMM301A Process customer complaints

add topic BSBWOR203A Work effectively with others

add topic FNSACC301A Process financial transactions and extract interim reports

add topic FNSCUS401A Participate in negotiations

add topic FNSINC402A Develop and maintain in-depth knowledge of products and services used by an organisation or sector

add topic FNSASIC304A Provide Tier 2 general advice in general insurance *

add topic FNSASIC305A Provide Tier 2 personal advice in general insurance *

add topic FNSIBK302A Provide general advice in general insurance broking products and services (Tier 2)*


Pathways...

    Qualification Pathway

    The primary pathway from this qualification is employment in insurance broking industry in service and support roles.

    This qualification is suited to an Australian Apprenticeship pathway.

    A further learning pathway utilising qualifications such as FNS41710 Certificate IV in Insurance Broking would support career progression.


Entry Requirements

Not applicable.


Licensing Information

Not applicable.


Employability Skills

QUALIFICATION SUMMARY

Employability Skill

Industry/enterprise requirements for this qualification include:

Communication

conducting research to collect and analyse information and presenting it in report form

having the ability to question, clarify and evaluate information

possessing well-developed presentation skills with an ability to 'read' verbal and non-verbal body language

preparing and presenting correspondence in appropriate electronic format

using effective telephone techniques and having the ability to negotiate solutions with clients and colleagues within area of responsibility

writing in a range of styles to suit different audiences

Teamwork

referring matters to nominated person as required

working as a member of a team and applying knowledge of one's own role to achieve team goals

working with specialists for advice and on a referral basis

Problem solving

applying estimating skills in calculating finances

reading and understanding policy documents

resolving customer complaints within area of responsibility

Initiative and enterprise

contributing creative ideas to resolve workplace issues

referring non routine problems to a nominated person

responding to changing situations in the workplace

Planning and organising

contributing to the planning process by researching and validating information relating to claims

processing routine documents and maintaining files, managing information and scheduling and coordinating competing tasks

Self-management

managing own time and priorities and dealing with contingencies

operating within codes of ethics, codes of professional conduct, legislation and regulations

taking responsibility as required by work role and ensuring all organisational policies and procedures are followed

Learning

acquiring and applying knowledge of products, services and organisational policies and procedures

asking questions to clarify instructions

seeking advice on technical issues

using online help and manuals to solve basic technology problems

Technology

operating organisational business or records system

using business technology such as computers, and word processing and document management software

using databases, record system and workflow packages