Certificate IV in Mobile Banking
This qualification is designed to reflect job roles requiring advanced understanding of financial products and services and working in customer contact or retail financial service mobile banking environments.
Subjects
13 units must be achieved:
8 core units
plus5 elective units.
2 elective units must be selected from Group A.
1 elective unit may be selected from Group A, B or from a Financial Services Training Package Certificate IV qualification.
The remaining 2 elective units may be selected from the elective units listed, any endorsed Training Package or accredited course. Elective units may be selected from a Certificate IV or Diploma qualification; 1 elective unit may be chosen from a Certificate III qualification.
Elective units must be relevant to the work outcome, local industry requirements and the qualification level.
Core units of competency:
FNSINC401A Apply principles of professional practice to work in the financial services industry
FNSINC402A Develop and maintain in-depth knowledge of products and services used by an organisation or sector
FNSBNK404A Promote mobile banking services
FNSBNK405A Provide mobile banking sales and service
FNSBNK406A Manage customer visits
BSBCUS403A Implement customer service standards
BSBOHS201A Participate in OHS processes
BSBWOR204A Use business technology
Elective units of competency:
Group A
FNSCRD401A Assess credit applications
FNSCRD402A Establish and maintain appropriate securitisation
FNSCRD503A Promote understanding of the role and effective use of consumer credit
FNSSAM401A Sell financial products and services
FNSSAM402A Implement a sales plan
FNSSAM403A Prospect for new clients
Group B (General)
FNSCRD401A Assess credit applications
FNSCRD402A Establish and maintain appropriate securitisation
FNSCRD503A Promote understanding of the role and effective use of consumer credit
FNSFLT501A Assist customers to budget and manage own finances
BSBCUS301A Deliver and monitor a service to customers
Pathways...
The primary pathway from this qualification is employment in the mobile banking services noted above with typical job roles such as:
customer service consultant
lending consultant
lending officer
senior sales consultant
A further learning pathway utilising qualifications such as Diploma of Banking Services Management would support career progression.
Entry Requirements
Not applicable.
Licensing Information
Not applicable.
Employability Skills
The following table contains a summary of the employability skills required by industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.
Employability Skill | Industry/enterprise requirements for this qualification include: |
Communication | assisting clients to identify financial goals and to prioritise and assess their current financial situation informing clients of suitable products and services using excellent interpersonal, telephone and written skills |
Teamwork | developing a rapport with clients when identifying their needs, objectives and financial situation working with others in a sales team to identify new client bases liaising with clients and a range of other people internal and external to the organisation |
Problem solving | applying risk management criteria in assessing client needs collecting, comparing and contrasting data comparing products and services in order to offer clients different options calculating interest/loan repayments using problem solving tools and techniques |
Initiative and enterprise | generating a range of options for clients to consider referring non-routine problems to a nominated person translating ideas into action |
Planning and organising | contributing to the planning process by researching, analysing and validating information relating to financial products processing routine documents and maintaining files, managing information and scheduling and coordinating competing tasks |
Self-management | working independently and outside of the normal office environment defining and understanding own work role understanding and acting to ensure client requirements are met working ethically and complying with organisational, professional code of practice and legislative requirements |
Learning | acquiring and applying knowledge of financial products and services applying learning to develop improved practices developing and maintaining professional competency |
Technology | using computer systems for demonstrating products and services to clients, storing information and generating records and transactions for later processing using electronic communication devices and processes (e.g. mobile phones, wireless internet connections and email) to produce financial records, transactions and written correspondence and reports using common business office equipment and monitoring its use and maintenance |