This qualification is designed to reflect the role of persons carrying out work in general insurance in a range of organisations.
For current advice on ASIC compliance under RG146 refer to the advice bulletin on the IBSA website or contact ASIC.
Possible work functions may include:
analysing insurance claims
applying procedures and strategies for retaining and enhancing the customer relationship
gathering risk information
motor and home assessors
sales and support
reviewing and assessing risk information.
Subjects
12 units must be achieved.
4 core units
plus8 elective units
5 elective units must be selected from the elective units listed below
3 elective units may be selected from the elective units listed below or units from a Certificate IV elsewhere in the Financial Services Training Package. 2 of these elective units may be selected from any endorsed Training Package or accredited course. These elective units may be selected from a Certificate IV or Diploma qualification.
Elective units must be relevant to the work outcome, local industry requirements and the qualification level.
Core units of competency:
FNSINC401A Apply principles of professional practice to work in the financial services industry
FNSINC402A Develop and maintain in-depth knowledge of products and services used by an organisation or sector
To achieve Tier 2 competence in General Insurance, participants must provide evidence for assessment of these units of competence with specific reference to the Specialist Knowledge for General Insurance in the Evidence Guide.
FNSASIC301C Establish client relationship and analyse needs
FNSASIC302C Develop, present and negotiate client solutions
or (from the Insurance general/life group of units)
FNSASIC305A * Provide Tier 2 personal advice in general insurance
*This unit does not include Generic knowledge, this may be undertaken by completing FNSASIC304A in conjunction with this unit.
In order to achieve Tier 2 General Advice in General Insurance, participants must provide evidence for assessment of this unit of competence with specific reference to the Specialist Knowledge for General Insurance in the Evidence Guide.
FNSASIC304A Provide Tier 2 general advice in general insurance
Pathways...
Preferred pathways for candidates entering this qualification include:
Certificate III in General Insurance
The primary pathway from this qualification is employment in an assistant role in general insurance involving functions such as:
claims handling
customer enquiries
determining risk exposure
dispute resolution
providing customer service
sales support
underwriting.
A further learning pathway utilising a qualification such as Diploma of General Insurance or one of the specialist qualifications would support career progression.
Entry Requirements
Not applicable.
Licensing Information
Not applicable.
Employability Skills
The following table contains a summary of the employability skills required by industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.
Employability Skill
Industry/enterprise requirements for this qualification include:
Communication
communicating ideas and information cognisant of clients' social and cultural diversity and special needs
consulting and negotiating with internal and external stakeholders
consulting, questioning, clarifying and evaluating information
demonstrating selling skills including matching needs with products/services
interpreting customer needs
investigating and negotiating to resolve disputes within area of responsibility
possessing sound presentation skills with an ability to 'read' verbal and non-verbal body language
using a range of techniques to elicit feedback from customers
using specialist language in written and oral communication
using well-developed interpersonal skills and having the ability to produce a wide range of reports and make presentations as required
writing in a range of styles to suit different audiences
Teamwork
coaching and mentoring staff to reach minimum customer service standards
developing a rapport with clients when identifying their needs, objectives and financial situation
developing team plans and contributing to team cohesion
making constructive contributions to group decision making processes
providing feedback to team members
Problem solving
conducting needs analyses
estimating, forecasting and conducting competitive comparisons
performing calculations and developing a risk investment profile for individual clients
resolving poor performance issues within scope of responsibility
working proactively with management to resolve workplace issues
Initiative and enterprise
being creative and providing innovative solutions to complex issues
responding to new and changing circumstances to ensure accurate and timely advice
Planning and organising
evaluating and authorising payment requests
maintaining accounts records for compliance purposes
preparing financial reports
recording, gathering and classifying information
Self-management
acting as a role model for others
taking to management concerns with own level of responsibility
working ethically and complying with all industry codes of practice and legislative requirements
Learning
applying learning to develop improved practices
coaching and mentoring others to acquire new knowledge and skills
contributing to the learning of others through implementing team building exercises
developing and maintaining professional competency
Technology
selecting and using technology and software packages to record, track and retrieve information
using electronic communication devices and processes (e.g.internet, intranet, fact finder, email) to produce written correspondence, charts, diagrams, schedules and reports
