QUALIFICATION SUMMARY

Employability Skill

Industry/enterprise requirements for this qualification include:

Communication

accessing professional networks

developing a rapport with clients

developing and writing reports to specifications

liaising, consulting and negotiating solutions with a range of people

preparing, analysing and executing documents

questioning, listening and clarifying clients' requirements

using effective telephone techniques and having the ability to negotiate solutions with clients and colleagues

Teamwork

contributing to team cohesion

developing and maintaining professional networks

making constructive contributions to group decision making processes

providing feedback, support and encouragement to team members

receiving feedback on own performance

referring to other professionals as required

Problem solving

collecting, comparing and contrasting data

determining contingency strategies and options

ensuring audit and security arrangements are in place to protect client's interests

using analytical, evaluative and deductive reasoning

using problem solving tools and techniques

Initiative and enterprise

creatively presenting information and advice to clients

finding and securing new business relationships

identifying new and emerging opportunities for the business and developing strategies to capitalise on them

implementing continuous improvement practices

setting goals in respect to client follow-ups

Planning and organising

developing and implementing policies and procedures in respect to trust accounts

developing and maintaining systems, records and reporting procedures

processing documents, maintaining files, managing information and scheduling and coordinating competing tasks

using organisational skills to locate information on statutory and legislative requirements

Self-management

acting as a role model for others

asking for and responding to feedback on performance

managing own time and priorities and dealing with contingencies

planning own work schedule and monitoring and evaluating own work performance

presenting a positive organisational image

taking responsibility as required by work role and ensuring all organisational policies and procedures are followed

understanding and acting upon compliance requirements

working ethically and complying with all industry codes of practice and legislative requirements

Learning

contributing to the learning of others through implementing team building exercises

developing and maintaining personal competency

developing and monitoring individual training plans

encouraging continuous education and professional development

following workplace safety procedures

identifying and documenting training needs

identifying opportunities for professional development

improving professional practice of oneself and others

maintaining currency of knowledge of legislation and industry codes of practice

setting career goals

Technology

operating computers and using word processing, spreadsheet and database skills to produce workplace documentation

reviewing and evaluating financial and IT systems for compliance with trust account requirements

using business technology to access, organise and monitor information

using custom made software to track clients and other persons

using research data devices and telecommunication devices and equipment