This qualification is designed to flexibly reflect the job roles with team and business result responsibilities in banking or other deposit taking institutions' customer contact centres or retail financial services environments.
Subjects
Packaging Rules
12 units must be achieved:
5 core units
plus7 elective units
the required elective units of competency may be selected from the elective Groups A, B, C or D with 3 selected from Group B
A maximum of 2 electives may be selected from units aligned to other Diploma qualifications in the FNS10 Financial Services Training Package
A maximum of 2 electives may be selected from units aligned to Certificate IV qualifications and 1 elective may be selected from units aligned to Advanced Diploma qualifications in the FNS10 Financial Services Training Package
A maximum of 2 electives may be selected from units aligned to Certificate IV, Diploma or Advanced Diploma qualifications in another endorsed Training Package or accredited course.
Elective units must be relevant to the work outcome, local industry requirements and the qualification level.
Units selected from other Training Packages or accredited courses must not duplicate units selected from or available within the FNS10 Financial Services or BSB07 Business Services Training Packages.
FNSRSK602A Determine and manage risk exposure strategies
Note: Certain elective units may be required to progress to membership of relevant professional organisations. Learners should establish such requirements where they apply in order to make appropriate choices.
Pathways...
Qualification Pathway
Preferred pathways for candidates entering this qualification include:
FNS41010 Certificate IV in Banking Services
FNS41210 Certificate IV in Mobile Banking
or relevant FNS10 qualifications from other industry sectors.
The primary pathway from this qualification is employment in banking and related organisations involving:
team leader or manager roles in branch environments
sales and marketing
small business banking
commercial and retail lending
customer contact service centre management.
An Australian Apprenticeship pathway may be possible for this qualification depending on the State or Territory training authority declaration policy.
A further learning pathway utilising qualifications such as FNS60610 Advanced Diploma of Banking Services Management would support career progression. A further learning pathway could be study in relevant higher education programs. Learners should establish relevant qualifications and any credit arrangements that may apply in order to make appropriate elective choices in this qualification.
Entry Requirements
Not applicable.
Licensing Information
Not applicable.
Employability Skills
QUALIFICATION SUMMARY
Employability Skill
Industry/enterprise requirements for this qualification include:
Communication
managing small sales teams
consulting with stakeholders on sales management policies and procedures
building relationships within and outside the organisation
liaising with clients on financial needs
using effective telephone techniques and negotiate solutions with clients and colleagues
Teamwork
monitoring and working with staff to implement policies and procedures
supervising work practices and adapting to change in technical and work practices
supporting staff to implement systems and sell products and services
Problem solving
aligning client requirements with products and services provided
analysing and synthesising information and determining levels of risk
comparing risk exposure levels with industry and statutory obligations
providing strategies on improving sales performance
solving problems in respect to risk and knowledge management systems
Initiative and enterprise
applying referral skills and implementing continuous improvement practices
identifying and investigating sales opportunities and new business
identifying improvements to product design and organisation
sales processes to inform future activity
researching and analysing competitor products and services
Planning and organising
contributing to the sales process by researching and validating information
monitoring sales team performance against KPIs
researching, developing, trialling, implementing, monitoring and reviewing policies and procedures
Self-management
acting as a role model for others
applying time management strategies to own work schedule
monitoring and evaluating own work performance
presenting a positive organisational image
working ethically and complying with all industry codes of practice and legislative requirements
Learning
ensuring evidence of training undertaken to meet sales targets is maintained
evaluating and reviewing sales strategies
facilitating internal training to ensure staff have the knowledge and skills to implement quality systems and meet targets
maintaining personal competency and identifying professional development opportunities
Technology
operating computers and using word processing, spreadsheet and database skills to produce workplace documentation
establishing security and complying with regulatory and industry codes of practice for customer data management
using business technology to access, organise and monitor information of products and clients
using research data devices and telecommunication devices and equipment