Total number of units = 12

2 core units plus

10 elective units

The elective units consist of:

up to 10 from the electives below

up to 2 may be from a Diploma in any currently endorsed training package or accredited course

up to 2 may be from an Advanced Diploma in any currently endorsed training package or accredited course.

The elective units chosen must be relevant to the work outcome and meet local industry needs.

Core Units

FNSINC401 Apply principles of professional practice to work in the financial services industry

FNSINC402 Develop and maintain in-depth knowledge of products and services used by an organisation or sector

Elective Units

Claims management

FNSISV507 Implement claim recovery procedures

FNSISV508 Review and advise on claims costs, policies and procedures

FNSISV510 Manage non-routine and complex claims

FNSISV511 Settle non-routine and complex claims

FNSISV512 Work with legal teams to resolve complex claims

FNSISV513 Provide decisions on legal liability and indemnity of a claim

FNSISV514 Review and update claim reserves in portfolio

FNSISV515 Evaluate and report on status of claims portfolio

Underwriting management

FNSISV501 Issue contracts of insurance covering non-routine and complex situations

FNSISV502 Review operational performance of the portfolio

FNSISV504 Negotiate treaty reinsurance

FNSISV505 Determine risk rating for investment and insurance products

ASIC Tier 1 Compliance

FNSASICN503 Provide Tier 1 personal advice in general insurance

FNSASICO503 Provide Tier 1 general advice in general insurance

Client relationship management

BSBCUS501 Manage quality customer service

FNSCUS501 Develop and nurture relationships with clients, other professionals and third party referrers

FNSCUS502 Monitor client requirements

FNSCUS503 Review business performance

FNSCUS504 Manage premium customer relationships

FNSCUS505 Determine client requirements and expectations

FNSCUS506 Record and implement client instructions

Risk management

BSBWHS404 Contribute to WHS hazard identification, risk assessment and risk control

FNSRSK501 Undertake risk identification

FNSRSK502 Assess risks

FNSISV503 Undertake post-loss risk management

Investigation

FNSISV506 Investigate claims

Sales and marketing

BSBSLS501 Develop a sales plan

FNSSAM501 Apply advanced selling techniques to selling of financial products and services

FNSSAM502 Assess market needs

FNSSAM503 Monitor market opportunities

General

BSBRES401 Analyse and present research information

BSBSUS501 Develop workplace policy and procedures for sustainability

FNSCUS402 Resolve disputes

FNSIAD501 Provide appropriate services, advice and products to clients

FNSINC501 Conduct product research to support recommendations

FNSISV516 Allocate authorities and guidelines for distribution

Nil.