HLT21207 - Certificate II in Health Support Services
Certificate II in Health Support Services
This qualification covers workers who provide support for the effective functioning of health services. These workers do not provide direct care assistance functions such as assisting other staff with the care of clients. This is an entry-level qualification and is suited to Australian Apprenticeship pathways.
Occupational titles for these workers may include:
Administration support
Assistant cook
Cleaner
Clerk
Domestic assistant
Driver
Food service assistant
Food service worker
Grounds maintenance worker
Handyperson
Hospital assistant
Housekeeping assistant
Kitchen hand
Laundry worker
Maintenance assistant
Orderly
Pathology courier
Porter
Stores assistant
Support services worker
Ward assistant
Subjects
PACKAGING RULES
12 units of competency are required for award of this qualification, including:
4 core units
8 elective units
A wide range of electives is available and can be packaged to provide either:
a generic qualification that covers a range of work functions, or
a targeted qualification as required for specific work roles
Elective units are to be packaged as follows:
For a generic qualification select a minimum of 6 units of competency from the relevant electives listed below (i.e. across all streams)
or
For a qualification targeted to a specific area of work select a minimum of 6 units of competency from the relevant elective group
andadditional electives may be selected from:
Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Health and/or Community Services Training Packages
Where appropriate, to address workplace requirements, up to 3 units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on the NTIS or other public listing
The importance of culturally aware and respectful practice
All workers undertaking work in health need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Health Training Package.
Relevant electives
Electives are to be selected in line with the specified Packaging Rules. Workplaces may package electives to reflect the functions of workers. To facilitate the selection of electives, relevant units of competency have been grouped as follows:
Cleaning electives
Laundry electives
Food services electives
Grounds maintenance electives
General maintenance electives
Client support electives
Health administration electives
Stores electives
Transport electives
1.For a generic qualification
Select a minimum of 6 units of competency from across all elective groups below, including elective Groups A-H and 'Other relevant electives'.
2.For a qualification targeted to a specific work area
Industry has identified seven specific work areas that demand a minimum number of electives (i.e. 6 electives) to be selected as follows:
Cleaning work requires 6 Group ACleaning electives
Laundry work requires 6 Group BLaundry electives
Food services work requires 6 Group CFood services electives
Grounds maintenance work requires 6 Group DGrounds maintenance electives
General maintenance work requires 6 Group EGeneral maintenance electives
Client support work requires 6 Group FClient support electives
Health administration work requires 6 Group GHealth administration electives
Where the electives achieved address requirements for one of these specific work areas, this is to be clearly articulated on the transcript (certification) as:
"This qualification includes electives required for Cleaning work"
"This qualification includes electives required for Laundry work"
"This qualification includes electives required for Food services work"
"This qualification includes electives required for Grounds maintenance work"
"This qualification includes electives required for General maintenance work"
"This qualification includes electives required for Client support work"
or
"This qualification includes electives required for Health administration work"
3.Select additional electives to a total of 8 electives in line with the Packaging Rules
A number of units of competency listed as electives for this qualification have been drawn from other Training Packages as follows:
PRM04 Asset Maintenance Training Package
LMT07 Textiles, Clothing and Footwear Training Package (V2)
SIT07 Tourism, Hospitality and Events V2
RTF03 Amenity Horticulture Training Package
TLI07 Transport and Logistics Training Package
BSB07 Business Services Training Package (V3)
Where job roles are undertaken predominantly outside a health care setting then Training Package users may wish to access qualifications from that Training Package.
Group A electives - at least 6 units required for CLEANING work
HLTMS206C Perform general cleaning tasks in a clinical setting
FNSICGEN305B Maintain daily financial/business records
Group H electives - recommended for culturally aware and respectful practice
Where work involves a specific focus on Aboriginal and/or Torres Strait Islander and/or culturally diverse clients or communities, one or both of the following electives is recommended:
HLTHIR403C Work effectively with culturally diverse clients and co-workers
HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people
