ICA30111 - Certificate III in Information, Digital Media and Technology
Certificate III in Information, Digital Media and Technology
This qualification provides the skills and knowledge for an individual to be competent in a wide range of general information and communications technology (ICT) technical functions and to achieve a degree of self-sufficiency as an advanced ICT user.
Persons working at this level will support information technology activities in the workplace across a wide range of ICT areas, including technical support, network administration, web technologies, software applications and digital media technologies.
Job roles
Possible job titles relevant to this qualification include:
help desk officer
help desk assistant
ICT operations support
ICT user support
PC support
technical support.
Subjects
Total number of units = 17
6 core units plus
11 elective units
The elective units consist of:
5 units from one of the following specialist elective groups:
Group A Applications
Group B Network administration
Group C Support
Group D Web technologies
Group E Multimedia
up to 6 from any of the specialist elective groups below or from Group F general elective units below
up to 3 from elsewhere in ICA11 or any other Training Package or accredited course at Certificate III or IV level.
The elective units chosen must be relevant to the work outcome and meet local industry needs.
Core units
BSBOHS302B Participate effectively in OHS communication and consultative processes
BSBSUS301A Implement and monitor environmentally sustainable work practices
ICAICT202A Work and communicate effectively in an IT environment
Preferred pathways for candidates considering this qualification may include:
after achieving ICA20111 Certificate II in Information, Digital Media and Technology, or other relevant qualifications or units equivalent to the core of ICA20111
OR
with demonstrated vocational experience in a range of work environments using basic information technologies.
Pathways from the qualification
ICA40111 Certificate IV in Information Technology, or a range of other Certificate IV qualifications.
Entry Requirements
There are no entry requirements for this qualification.
Licensing Information
There is no link between this qualification and licensing, legislative or regulatory requirements, except for three elective units ICTCBL2136A , ICTCBL2137A and ICTCBL2139A , which must be undertaken with reference to the regulatory regime of the prevailing statutory authority (currently ACMA). There may be some alignment with industry-standard certification competencies.
Employability Skills
The following table contains a summary of the employability skills required by industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.
Employability skill
Industry/enterprise requirements for this qualification
Communication
liaising with clients to determine requirements and ensure that they are met
interpreting software manual instructions
producing user documents
Teamwork
contacting operating system vendors to obtain technical specifications and system requirements
submitting developed user documentation to the target audience for review
Problem-solving
determining the uses and audience of a simple markup language document
troubleshooting and running diagnostic tests and providing solutions to hardware or software faults
Initiative and enterprise
assessing and recording information from various sources
identifying and applying skills and knowledge to a wide variety of contexts
investigating and documenting solutions to client problems
customising packaged application software to client requirements
Planning and organising
planning for the implementation of software changes by seeking technical and client information and organising the process
Self-management
prioritising and taking responsibility for own outputs in working and learning
implementing safe and sustainable work practices
Learning
adopting and transferring skills and knowledge to new environments
keeping up-to-date with current industry-accepted hardware and software products and services
providing one-to-one instruction for clients about operating system software
reviewing client feedback and identifying areas for improvement
Technology
selecting, installing and using computer software and hardware products
configuring, optimising and testing system software for a small home office or a small to medium business network
