ICT50310 - Diploma of Telecommunications Management
Diploma of Telecommunications Management
This qualification reflects the role of a qualified industry manager entering the telecommunications industry with a potential role involving a fundamental level of technical skills and knowledge in telecommunications and IT networks using internet protocol (IP) systems who can:
install and test a simple IP device in convergence networks
apply business acumen to telecommunications network planning
develop project management plan to appreciate the operational issues of a service provider.
Job Roles
Job roles and titles vary across different sectors of the industry. Possible job titles relevant to this qualification include:
human resources (HR) manager
recruitment manager
customer service manager
accounts manager
finance manager
operations manager.
There are no prerequisite requirements for individual units of competency.
Subjects
Total number of units = 10
6 core units, plus
4 elective units
Elective units must be relevant to the work outcome, local industry requirements and the qualification level.
A maximum of two elective units may be substituted with two units of competency from any endorsed Training Package or accredited course at Diploma or Advanced Diploma level.
Units selected from other Training Packages or accredited courses must not duplicate units selected from or available within the ICT10 Integrated Telecommunications Training Package.
CORE UNITS
BSBSUS501A Develop workplace policy and procedures for sustainability
ICTNPL4107A Apply business acumen to network planning
ICTNPL4150A Apply knowledge of regulation and legislation for the telecommunications industry
ICTNPL5101A Apply service measures and demand forecasting to products and services planning
ICTTEN5204A Produce technical solutions from business specifications
Pathways...
Pathways into the qualification
Preferred pathways for candidates considering this qualification include:
after achieving a Certificate IV or higher level qualification from an endorsed Training Package qualification or accredited course
or
with substantial vocational experience but without a formal qualification.
Pathways from the qualification
For candidates seeking to develop more specialised technical skills and knowledge, the electives selected in the ICT50310 Diploma of Telecommunications Management should be considered with a view to meeting pathways into the ICT60210 Advanced Diploma of Telecommunications Network Engineering or a range of other Advanced Diploma qualifications or University programs.
Entry Requirements
There are no entry requirements for this qualification.
Licensing Information
All training programs must be conducted with reference to the regulatory regime of the prevailing statutory authority (currently ACMA).
Employability Skills
Employability Skill
Industry/enterprise requirements for this qualification include:
Communication
determining options to rectify faults and discussing them with customer so that necessary action is determined
documenting test methods and results
making a complete check of installation against installation plans
reading, interpreting and using equipment/system manuals and specifications and relevant enterprise policy and documentation
conveying information to clients, colleagues and other site personnel
providing feedback to customers on operating the equipment
Teamwork
identifying members and roles of team
identifying and contributing to team tasks and goals
recognising and responding positively to conflict within team
working with team members to work with clients and install equipment
relating personal role to the industry
participating in a team structure by identifying team members, tasks and goals and recognising and responding positively to conflict
applying interpersonal skills with clients, employer, supervisors, work associates, team members and other contractors
giving and receiving feedback to assist in meeting team and organisation goals
Problem solving
ranking causes of problems, working from system-wide impacts to specific impacts
diagnosing network security problems to secure the network
identifying barriers to installation and developing strategies to overcome them within time and budget restrictions
identifying faults or optimisation options
rectifying faults and adjusting system to optimal operation
determining cable routes taking into account building services, safety, industry codes and practices, and customer requirements
following up promptly on difficulties and known problem areas
Initiative and enterprise
prioritising urgent requests and acting according to organisational guidelines
identifying barriers to installation and developing strategies to overcome them within time and budget restrictions
adapting plan to suit specific features of site
identifying issues and possible solutions within established guidelines
interacting with enterprise personnel, customers and other contractors keeping a customer focus and considering customer needs
Planning and organising
identifying realistic short and long-term career objectives
planning and provision to meet key dates and milestones
gathering data for the installation of systems and equipment
planning the installation of fibre cable, taking into account technical, scheduling and financial considerations
interpreting design and relating to site characteristics
prioritising work according to organisation guidelines
running a test of network security arrangements
Self-management
identifying realistic short and long-term career objectives
identifying work to be completed
complying with all related OHS requirements and work practices
developing installation plans to ensure minimal disruption to the workplace
checking that tools and equipment are in safe working order and adjusted to manufacturer specification
relating own role to the industry and establishing own work schedule
using strategies to present a professional image to customers
interpreting and applying relevant regulations and standards
Learning
relating current or intended role to career objectives in a positive manner
giving and receiving feedback to assist in meeting team and organisation goals
making clients aware of opportunities that exist for system upgrades, additional services and training
seeking assistance from team members when necessary
providing suitable training and assessment opportunities for work team members
providing training to customers on system, product, product features and facilities
Technology
checking that tools and equipment are in safe working order and adjusted to manufacturer specifications
converging many integrated and emerging technologies
testing and measuring of broadband network infrastructure
installing and operating telecommunications equipment and products
installing and operating equipment and products
identifying, replacing or repairing faulty parts and equipment
undertaking relevant acceptance tests and analysing results against specified performance criteria
