Subjects
11 units must be completed:
4 core units
7 elective units, consisting of:
3 units from the list below
4 units from the list below, elsewhere in the SIT Training Package, or any other current Training Package or accredited course.
The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
Core units | |
Source and use information on the tourism and travel industry | |
Interact with customers | |
Show social and cultural sensitivity | |
Participate in safe work practices | |
Elective units | |
Cleaning | |
Clean premises and equipment | |
Client and Customer Service, and Sales | |
Sell to the retail customer | |
Advise on products and services | |
Provide customer information and assistance | |
Provide visitor information | |
Cultural Services | |
Monitor collections for changes in condition | |
Assist with the staging of public activities and events | |
Develop and apply knowledge of information and cultural services organisations | |
Communication and Teamwork | |
Communicate in the workplace | |
Work effectively with others | |
Source and present information | |
Computer Operations and ICT Management | |
Produce simple word processed documents | |
Create and use spreadsheets | |
Environmental Sustainability | |
Participate in environmentally sustainable work practices | |
Finance | |
Process financial transactions | |
First Aid | |
Provide first aid | |
Food and Beverage, Food Safety | |
Provide responsible service of alcohol | |
Prepare and serve non-alcoholic beverages | |
Prepare and serve espresso coffee | |
Use hygienic practices for food safety | |
Inventory | |
Receive and store stock | |
Languages other than English | |
Conduct basic oral communication in a language other than English | |
Conduct routine oral communication in a language other than English | |
Tourism Delivery | |
Provide a briefing or scripted commentary | |
Interpret aspects of local Australian Indigenous culture | |
Load and unload a ride | |
Operate a ride location | |
Operate commercial vehicle | |
Tourism Sales and Operations | |
Operate online information systems | |
Access and interpret product information | |
Process travel-related documentation | |
