SIT20509 - Certificate II in Holiday Parks and Resorts
Certificate II in Holiday Parks and Resorts
This qualification provides the skills and knowledge for an individual to be competent in a defined range of technical skills. Work would be undertaken in a front office, housekeeping or grounds maintenance environment.
The qualification reflects the role of individuals who perform a range of mainly routine tasks, using limited practical skills and fundamental operational knowledge in a defined context. They work under direct supervision. For example, an individual might be required to:
perform basic office duties such as collating, filing, photocopying or delivering messages
perform general clerical duties such as typing, basic data entry, calculation functions and accounting
take reservations or action as a receptionist and cashier
service and clean accommodation
perform routine repair work and maintenance and other general duties such as pool and garden care (not as a qualified tradesperson)
The qualification is suitable for an Australian apprenticeship pathway.
Job roles
This qualification is very flexible and is designed to support a broad range of job roles in holiday parks.
Possible job titles include:
Office assistant
Housekeeping assistant
Junior handyperson
Prerequisite requirements
There are no prerequisites for entry to this qualification.
Subjects
QUALIFICATION RULES
To achieve a Certificate II in Holiday Parks and Resorts, 11 units must be completed:
all 4 core units
7 elective units:
a minimum of 5 elective units must be selected from the list below
the remaining 2 elective units may be selected from this or another endorsed Training Package or accredited course.
In all cases, electives must be relevant to the job outcome, local industry requirements and the qualification level.
TLIB307C Carry out vehicle servicing and maintenance
Users may select electives from any of the three areas and other training packages to create a multi-skilled outcome.
Pathways...
Not applicable.
Entry Requirements
Not applicable.
Licensing Information
Not applicable.
Employability Skills
SUMMARY
SIT20509 Certificate II in Holiday Parks and Resorts
The following table contains a summary of the employability skills required by the tourism industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.
Employability skill
Industry/enterprise requirements for this qualification include:
Communication
Communicating with colleagues, supervisors and suppliers in a courteous manner; interacting with customers in a positive way; interpreting verbal and written information on customer requirements or technical work requirements; providing clear and accurate verbal and written information to others.
Teamwork
Working as a team member, taking instructions from others and understanding own role in servicing the needs of the customer; supporting other team members in work activities.
Problem solving
Identifying and clarifying the extent of problems and requesting assistance from team members, supervisors, or others in solving operational details; using predetermined policies and procedures to guide solutions to customer or operational problems.
Initiative and enterprise
Identifying and discussing better ways of doing things.
Planning and organising
Organising day to day work activities; collecting and organising information to assist with work activities coordination of sales and operational activities; using appropriate predetermined policies and procedures to guide work activities.
Self-management
Understanding and complying with the legal responsibilities that applies to own work role; knowing own job role and responsibilities; seeking feedback and guidance from supervisors on success in coordinating activities.
Learning
Knowing the structure of networks within and sources of new information on the industry to enable the sourcing of ongoing learning opportunities; proactively seeking and sharing information with colleagues.
Technology
Understanding the operating capability of, selecting and using work technologies; correctly using equipment to ensure personal safety in the workplace.
Due to the high proportion of electives required by this qualification, the industry/enterprise requirements described above for each employability skill are representative of the tourism industry in general and may not reflect specific job roles. Learning and assessment strategies for this qualification should be based on the requirements of the units of competency for this qualification.
