Subjects
27 units must be completed:
17 core units
10 elective units, consisting of:
6 units from Group A
4 units from Group A, Group B, elsewhere in the SIT Training Package, or any other current Training Package or accredited course.
The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
Core units | ||
Manage diversity in the workplace | ||
Develop and implement a business plan | ||
Manage risk | ||
Write complex documents | ||
Source and use information on the tourism and travel industry | ||
Develop tourism products | ||
Enhance customer service experiences | ||
Develop and manage quality customer service practices | ||
Interpret financial information | ||
Manage finances within a budget | ||
Prepare and monitor budgets | ||
Research and comply with regulatory requirements | ||
Lead and manage people | ||
Monitor work operations | ||
Establish and conduct business relationships | ||
Develop and implement marketing strategies | ||
Establish and maintain a work health and safety system | ||
Elective units | ||
Group A | ||
Tourism and Travel Coordination | ||
Allocate tour or activity resources | ||
Access and interpret product information | ||
Provide advice on international destinations | ||
Provide advice on Australian destinations | ||
Sell tourism products and services | ||
Prepare quotations | ||
Process reservations | ||
Book supplier products and services | ||
Process travel-related documentation | ||
Use a computerised reservations or operations system | ||
Source airfares for domestic flights | ||
Construct normal international airfares | ||
Construct promotional international airfares | ||
Construct advanced international airfares | ||
Administer billing and settlement plan | ||
Provide specialist advice on cruises | ||
Maintain product inventories | ||
Provide visitor information | ||
Tourism Delivery | ||
Lead tour groups | ||
Prepare and present tour commentaries or activities | ||
Develop and maintain the general and regional knowledge required by guides | ||
Research and share information on Australian Indigenous cultures | ||
Prepare specialised interpretive content on flora, fauna and landscape | ||
Prepare specialised interpretive content on marine environments | ||
Prepare specialised interpretive content on cultural and heritage environments | ||
Coordinate and operate tours | ||
Load touring equipment and supplies | ||
Provide outdoor catering | ||
Set up and operate a camp site | ||
Operate tours in a remote area | ||
Operate commercial vehicle | ||
Operate four wheel drive vehicle | ||
Operate coach/bus | ||
Group B | ||
Administration | ||
Manage projects | ||
Crisis Management | ||
Manage a business continuity crisis | ||
E-Business | ||
Investigate and design e-business solutions | ||
Implement e-business solution | ||
Develop, implement and monitor the use of social media in a business | ||
Build and launch a small business website | ||
Environmental Sustainability | ||
Develop workplace policy and procedures for sustainability | ||
Finance | ||
Manage physical assets | ||
Manage revenue | ||
First Aid | ||
Provide first aid | ||
Provide first aid in remote situations | ||
Food Safety | ||
Use hygienic practices for food safety | ||
Human Resource Management | ||
Manage employee relations | ||
Recruit, select and induct staff | ||
Manage volunteers | ||
Monitor staff performance | ||
Marketing and Public Relations | ||
Plan e-marketing communications | ||
Develop public relations campaigns | ||
Obtain and manage sponsorship | ||
Prepare and present proposals | ||
Planning and Product Development | ||
Develop host community awareness of tourism | ||
Assess tourism opportunities for local communities | ||
Research and analyse tourism data | ||
Develop environmentally sustainable tourism operations | ||
Develop culturally appropriate tourism operations | ||
Develop and implement local or regional tourism plan | ||
Work Health and Safety | ||
Identify hazards, assess and control safety risks | ||
