Diploma of International Education Services

This qualification reflects the roles of individuals working in international education administration who apply a sound theoretical knowledge base and use a range of specialised, technical or managerial competencies to plan, carry out and evaluate their own work and/or the work of a team.

International education work contexts include international onshore education, transnational offshore education, international projects, and exchange or study abroad programs. A range of public and private education sectors and organisations provide international education. Sectors include higher education, vocational education and training, schools, English language intensive courses for overseas students (ELICOS), and preparatory courses (foundation, bridging and enabling).

Job roles

Job roles and titles vary across different industry sectors. Possible job titles and roles relevant to this qualification include:

accommodation coordinator

assistant marketing coordinator

AusAID liaison officer

coordinator, manager or officer in government agency or peak body

deputy principal (schools sector)

director of student administration

director of studies

ELICOS director

enrolment or admissions officer

head of boarding house

international admissions coordinator or officer

international liaison officer

international programs coordinator

international student academic adviser

international student coordinator

international student orientation program coordinator

manager, international student admissions or administration

manager or coordinator, international student support services

manager or liaison officer, international marketing

student union officer, international student programs

study abroad and exchange coordinator or manager.


Subjects

Packaging Rules

Total number of units = 10

7 core unitsplus

3 elective units

At least 2 of the elective units must be selected from the elective units listed below. The other elective unit may be selected from the elective units listed below or any other currently endorsed Training Package or accredited course. Elective units must be relevant to the work outcome, local industry requirements and the qualification level. Units selected from other Training Packages must not duplicate units selected from or available within TAE10 Training and Education Training Package.

Core units

add topic BSBIND302A Work effectively in the international education services industry*

add topic BSBWOR401A Establish effective workplace relationships

add topic CHCCS405A Work effectively with culturally diverse clients and co workers

add topic TAEEDU501A Facilitate international education compliance*

add topic TAEEDU502A Manage international education issues and incidents*

add topic TAEEDU504A Manage international education and training processes

add topic TAEEDU509A Use information to enhance international education work role performance*

Elective units

Compliance

add topic BSBCOM501B Identify and interpret compliance requirements

Customer service

add topic BSBCUS501A Manage quality customer service

Educational administration

add topic TAEEDU401A Coordinate provision of pastoral care services to international students*

add topic TAEEDU503A Manage international student recruitment and selection

add topic TAEEDU505A Manage international client accommodation services*

add topic TAEEDU506A Facilitate international education events and programs*

add topic TAEEDU507A Manage transnational offshore education programs*

add topic TAEEDU508A Manage international education financial and administrative processes

Financial management

add topic BSBFIM501A Manage budgets and financial plans

Human resource management

add topic BSBHRM505A Manage remuneration and employee benefits

Information management

add topic BSBINM501A Manage an information or knowledge management system

Innovation

add topic BSBINN502A Build and sustain an innovative work environment

Learning and development

add topic BSBLED501A Develop a workplace learning environment

Management

add topic BSBMGT502B Manage people performance

add topic BSBMGT516A Facilitate continuous improvement

add topic BSBMGT616A Develop and implement strategic plans

add topic CHCORG14B Manage a service organisation

Marketing

add topic BSBMKG513A Promote products and services to international markets

add topic BSBMKG516A Profile international markets

Occupational health and safety

add topic BSBOHS509A Ensure a safe workplace

Project management

add topic BSBPMG510A Manage projects

add topic BSBPMG609A Direct procurement and contracting for a project program

Relationship management

add topic BSBREL501A Build international client relationships

add topic BSBREL502A Build international business networks

Research

add topic BSBRES401A Analyse and present research information

Training advisory services

add topic TAETAS501A Undertake organisational training needs analysis

*Note: These units are based on modules from the accredited courses 30511QLD Certificate III in International Education Services, 30512QLD Certificate IV in International Education Services and 30513QLD Diploma of International Education Services. Permission to adapt the modules was granted by the copyright holder, International Education Services Ltd.

Selecting elective units for different outcomes

The context for this qualification varies and this must guide the selection of elective units. Examples of appropriate elective units for particular outcomes follow.

Coordinator, international student support services

7 core unitsplus

3 elective units

add topic BSBCUS501A Manage quality customer service

add topic TAEEDU401A Coordinate provision of pastoral care services to international students

add topic TAEEDU506A Facilitate international education events and programs

Manager, international marketing

7 core unitsplus

3 elective units

add topic BSBMKG513A Promote products and services to international markets

add topic BSBREL501A Build international client relationships

add topic BSBREL502A Build international business networks

Director of student administration

7 core unitsplus

3 elective units

add topic TAEEDU503A Manage international student recruitment and selection

add topic TAEEDU508A Manage international education financial and administrative processes

add topic BSBMGT516A Facilitate continuous improvement


Pathways...

    Qualification pathways

    Prerequisite requirements

    There are no prerequisite requirements for individual units of competency.

    Pathways into the qualification

    Preferred pathways for candidates considering this qualification include:

    after achieving BSB40507 Certificate IV in Business Administration and providing evidence of competency in the core units required for BSB30507 Certificate III in Business Administration (International Education)

    OR

    after achieving BSB30507 Certificate III in Business Administration (International Education) and providing evidence of competency in the majority of units required for BSB40507 Certificate IV in Business Administration

    OR

    with some vocational experience working in a range of business settings in support roles, including international education services.

    Examples of job roles for candidates seeking entry based on their vocational experience include:

    administrative assistant, international office of university

    assistant administrative officer

    education program support worker, TAFE international education department

    information services assistant/officer, international education office of a school

    international education agent

    receptionist, registered training organisation providing ELICOS

    student recruitment and admissions assistant

    student services officer

    student support assistant.

    Pathways from the qualification

    After achieving TAE50310 Diploma of International Education Services, candidates may undertake TAE70310 Vocational Graduate Certificate in International Education Services.


Entry Requirements

Not applicable.


Licensing Information

Licensing, legislative, regulatory or certification considerations

There is no direct link between this qualification and licensing, legislative and/or regulatory requirements. However, where required, a unit of competency will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit.


Employability Skills

QUALIFICATION SUMMARY

TAE50310 Diploma of International Education Services

The following table contains a summary of the employability skills required by industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability skill

Industry/enterprise requirements for this qualification include:

Communication

clearly communicating workplace information to others (verbally and non-verbally)

communicating sensitively in a cross-cultural context

communicating with people who speak languages other than English

interpreting needs of internal and external customers

reading and interpreting workplace-related documentation

writing to audience needs

Teamwork

applying knowledge of own role as part of a team

working as an individual and a member of a team

working with diverse individuals and groups

Problem-solving

developing practical responses to workplace-related functions

taking action to resolve concerns

Initiative and enterprise

adapting to new and emerging situations

being creative or proactive in response to workplace problems, changes and challenges

developing a strategic, creative, long-term vision

developing innovative solutions to workplace challenges

Planning and organising

allocating resources to workplace tasks and requirements

collecting, analysing and organising workplace data

identifying risk factors and taking action to minimise risk

planning for contingencies

utilising or determining required resources

Self-management

following workplace documentation, such as codes of practice or operating procedures

managing own time and priorities

projecting a professional image when representing the organisation

taking personal responsibility at the appropriate level

Learning

maintaining knowledge of products and services

participating in ongoing learning (formal and informal)

seeking assistance and expert advice

Technology

applying business-related technology skills in organising and using workplace information

using business-related technology and equipment

using business-related technology safely