Statement of Attainment
These units meet industry requirements for workers handling routine customer queries in the public sector.
These units meet industry requirements for workers handling routine customer queries in the public sector.
This skill set is for government workers who provide routine customer service to members of the public or answer internal or external queries.
The PSP04 Customer Service Skill Set consists of:
Uphold the values and principles of public service | |
Use routine workplace communication techniques | |
Deliver a service to clients | |
Address client needs |