Statement of Attainment
These units of competency meet industry requirements for the provision of technical support of ICT networks.
Audience
This skill set is for experienced personnel in the provision of technical help desk to customers and access network contractors.
Subjects
The Technical Help Desk Support Skill Set consists of:
ICASAS305A Provide IT advice to clients
ICTWOR3231A Resolve technical enquiries using multiple information systems
ICTWOR3232A Collect and analyse technical information
Pathways...
This skill set provides credit towards ICT30210 Certificate III in Telecommunications.