Statement of Attainment

These competencies meet the industry standard for handling routine customer queries in the public sector.

Audience

Not applicable.

Subjects

The Customer Service consists of:

Units

add topic PSPETH001

Uphold the values and principles of public service

add topic PSPGEN002

Use routine workplace communication techniques

add topic PSPGEN003

Deliver a service to clients

add topic PSPGEN016

Address client needs

Pathways...

Completion of this skill set contributes towards PSP20116 Certificate II in Government and PSP30116 Certificate III in Government qualifications.