BSB07 Business Services Training Package

BSBADM101A Use business equipment and resources
BSBADM301B Produce texts from shorthand notes
BSBADM302B Produce texts from notes
BSBADM303B Produce texts from audio transcription
BSBADM307B Organise schedules
BSBADM311A Maintain business resources
BSBADM401B Produce complex texts from shorthand notes
BSBADM405B Organise meetings
BSBADM406B Organise business travel
BSBADM407B Administer projects
BSBADM409A Coordinate business resources
BSBADM411A Produce complex texts from audio transcription
BSBADM502B Manage meetings
BSBADM503B Plan and manage conferences
BSBADM504B Plan or review administrative systems
BSBADM506B Manage business document design and development
BSBADV402B Conduct pre campaign testing
BSBADV403B Monitor advertising production
BSBADV404B Schedule advertisements
BSBADV405A Perform media calculations
BSBADV406A Buy and monitor media
BSBADV407A Apply media analysis and processing tools
BSBADV408A Review advertising media options
BSBADV503B Coordinate advertising research
BSBADV507B Develop a media plan
BSBADV509A Create mass print media advertisements
BSBADV510A Create mass electronic media advertisements
BSBADV602B Develop an advertising campaign
BSBADV603B Manage advertising production
BSBADV604B Execute an advertising campaign
BSBADV605B Evaluate campaign effectiveness
BSBATSIC411C Communicate with the community
BSBATSIC412A Maintain and protect cultural values in the organisation
BSBATSIC511A Plan and conduct a community meeting
BSBATSIL408C Manage a board meeting
BSBATSIL411A Undertake the roles and responsibilities of a board member
BSBATSIL412A Participate effectively as a board member
BSBATSIL413A Review and apply the constitution
BSBATSIL503C Manage conflict
BSBATSIL510A Appoint and work with a manager
BSBATSIL511A Lead the organisation's strategic planning cycle
BSBATSIL512A Be a leader in the community
BSBATSIM412B Implement a business like approach
BSBATSIM414C Oversee the organisation's annual budget
BSBATSIM416A Oversee organisational planning
BSBATSIM417A Implement organisational plans
BSBATSIM418A Oversee financial management
BSBATSIM419A Contribute to the development and implementation of organisational policies
BSBATSIM420A Oversee asset management
BSBATSIM421A Support a positive and culturally appropriate workplace culture
BSBATSIM505C Control organisational finances
BSBATSIM506C Develop employment policies
BSBATSIM511C Develop enterprise opportunities
BSBATSIM514A Recruit and induct staff
BSBATSIW416C Obtain and manage consultancy services
BSBATSIW417C Select and use technology
BSBATSIW514C Represent your organisation
BSBATSIW515C Secure funding
BSBAUD402B Participate in a quality audit
BSBAUD501B Initiate a quality audit
BSBAUD503B Lead a quality audit
BSBAUD504B Report on a quality audit
BSBCCO201A Action customer contact
BSBCCO202A Conduct data collection
BSBCCO203A Conduct customer contact
BSBCCO204A Collect data
BSBCCO205A Prepare for work in a customer contact environment
BSBCCO301A Use multiple information systems
BSBCCO301B Use multiple information systems
BSBCCO302A Deploy customer service field staff
BSBCCO302B Deploy customer service field staff
BSBCCO303A Conduct a telemarketing campaign
BSBCCO303B Conduct a telemarketing campaign
BSBCCO304B Provide sales solutions to customers
BSBCCO304C Provide sales solutions to customers
BSBCCO305A Process credit applications
BSBCCO305B Process credit applications
BSBCCO306A Process complex accounts
BSBCCO306B Process complex accounts
BSBCCO307A Work effectively in customer contact
BSBCCO308A Conduct outbound customer contact
BSBCCO309A Develop product and service knowledge for customer contact operation
BSBCCO401A Administer customer contact telecommunications technology
BSBCCO402A Gather, collate and record information
BSBCCO403A Schedule customer contact activity
BSBCCO404A Collect, analyse and record information
BSBCCO405A Survey stakeholders to gather and record information
BSBCCO406A Run a multicentre
BSBCCO407A Administer customer contact technology
BSBCCO501A Develop business continuity strategies
BSBCCO501B Develop business continuity strategy
BSBCCO502A Establish a multicentre
BSBCCO503A Manage data interrogation
BSBCCO504A Integrate customer contact operations in the organisation
BSBCCO601A Optimise customer contact operations
BSBCCO601B Optimise customer contact operations
BSBCCO602A Manage customer contact information
BSBCCO602B Manage customer contact information
BSBCCO603A Design and launch new customer contact facilities
BSBCCO603B Design and launch new customer contact facilities
BSBCCO604A Develop and maintain a service level strategy
BSBCCO604B Develop and maintain a service level strategy
BSBCCO605A Develop and maintain a customer contact marketing strategy
BSBCCO605B Develop and maintain a customer contact marketing strategy
BSBCCO606A Forecast and plan using customer contact traffic information analysis
BSBCCO606B Forecast and plan using customer contact traffic information analysis
BSBCCO607A Manage customer contact centre staffing
BSBCCO607B Manage customer contact centre staffing
BSBCCO608A Manage customer contact operational costs
BSBCCO608B Manage customer contact operational costs
BSBCCO609A Integrate customer contact operations within the organisation
BSBCMM101A Apply basic communication skills
BSBCMM201A Communicate in the workplace
BSBCMM301A Process customer complaints
BSBCMM301B Process customer complaints
BSBCMM401A Make a presentation
BSBCMM402A Implement effective communication strategies
BSBCMM501A Develop and nurture relationships
BSBCMN311B Maintain workplace safety
BSBCOM401B Organise and monitor the operation of compliance management system
BSBCOM402B Implement processes for the management of a breach in compliance requirements
BSBCOM403B Provide education and training on compliance requirements and systems
BSBCOM404B Promote and liaise on compliance requirements, systems and related issues
BSBCOM405A Promote compliance with legislation
BSBCOM406A Conduct work within a compliance framework
BSBCOM501B Identify and interpret compliance requirements
BSBCOM502B Evaluate and review compliance
BSBCOM503B Develop processes for the management of breaches in compliance requirements
BSBCOM601B Research compliance requirements and issues
BSBCOM602B Develop and create compliance requirements
BSBCOM603B Plan and establish compliance management systems
BSBCOM603C Plan and establish compliance management systems
BSBCON401A Work effectively in a business continuity context
BSBCON601A Develop and maintain business continuity plans
BSBCON601B Develop and maintain business continuity plans
BSBCON701A Establish and review the business continuity management framework and strategies
BSBCRT101A Apply critical thinking techniques
BSBCRT301A Develop and extend critical and creative thinking skills
BSBCRT401A Articulate, present and debate ideas
BSBCRT402A Collaborate in a creative process
BSBCRT403A Explore the history and social impact of creativity
BSBCRT501A Originate and develop concepts
BSBCRT601A Research and apply concepts and theories of creativity
BSBCUS201A Deliver a service to customers
BSBCUS201B Deliver a service to customers
BSBCUS301A Deliver and monitor a service to customers
BSBCUS301B Deliver and monitor a service to customers
BSBCUS401A Coordinate implementation of customer service strategies
BSBCUS401B Coordinate implementation of customer service strategies
BSBCUS402A Address customer needs
BSBCUS402B Address customer needs
BSBCUS403A Implement customer service standards
BSBCUS403B Implement customer service standards
BSBCUS501B Manage quality customer service
BSBCUS501C Manage quality customer service
BSBDES201A Follow a design process
BSBDES202A Evaluate the nature of design in a specific industry context
BSBDES301A Explore the use of colour
BSBDES302A Explore and apply the creative design process to 2D forms
BSBDES303A Explore and apply the creative design process to 3D forms
BSBDES304A Source and apply design industry knowledge
BSBDES305A Source and apply information on the history and theory of design
BSBDES401A Generate design solutions
BSBDES402A Interpret and respond to a design brief
BSBDES403A Develop and extend design skills and practice
BSBDES501A Implement design solutions
BSBDES502A Establish, negotiate and refine a design brief
BSBDES601A Manage design realisation
BSBDES602A Research global design trends
BSBDES701A Research and apply design theory
BSBDIV301A Work effectively with diversity
BSBDIV501A Manage diversity in the workplace
BSBDIV601A Develop and implement diversity policy
BSBDIV701A Develop cross cultural communication and negotiation strategies
BSBEBU401A Review and maintain a website
BSBEBU501A Investigate and design e business solutions
BSBEBU502A Implement e business solutions
BSBEDU301A Assist with monitoring compliance in international education services
BSBEDU302A Assist in resolution of issues and incidents in an international education environment
BSBEDU303A Assist with the provision of international education information
BSBEDU304A Assist with the provision of pastoral care services to international students
BSBEDU305A Assist with international education events and programs
BSBEDU401A Coordinate provision of pastoral care services to international students
BSBEDU501A Facilitate international education compliance
BSBEDU502A Manage international education issues and incidents
BSBEDU503A Manage international student recruitment and selection
BSBEDU504A Manage international education and training processes
BSBEDU505A Manage international client accommodation services
BSBEDU506A Facilitate international education events and programs
BSBEDU507A Manage transnational offshore education programs
BSBEDU508A Manage international education financial and administrative processes
BSBEDU509A Use information to enhance international education work role performance
BSBEDU701A Investigate current trends in internationalisation of education
BSBEDU702A Establish international onshore education initiatives
BSBEDU703A Establish transnational offshore education initiatives
BSBEDU704A Conduct applied international education research
BSBEMS401B Develop and implement business development strategies to expand client base
BSBEMS402B Develop and implement strategies to source and assess candidates
BSBEMS403B Develop and provide employment management services to candidates
BSBEMS404B Manage the recruitment process for client organisations
BSBFIA301A Maintain financial records
BSBFIA302A Process payroll
BSBFIA303A Process accounts payable and receivable
BSBFIA304A Maintain a general ledger
BSBFIA401A Prepare financial reports
BSBFIA402A Report on financial activity
BSBFIA501A Report on finances related to international business
BSBFIM501A Manage budgets and financial plans
BSBFIM502A Manage payroll
BSBFIM601A Manage finances
BSBFIM701A Manage financial resources
BSBFLM303C Contribute to effective workplace relationships
BSBFLM305C Support operational plan
BSBFLM306C Provide workplace information and resourcing plans
BSBFLM309C Support continuous improvement systems and processes
BSBFLM311C Support a workplace learning environment
BSBFLM312C Contribute to team effectiveness
BSBFLM313A Apply language, literacy and numeracy to support others in the workplace
BSBFLM314A Mentor others in the workplace to support their language, literacy and numeracy skill development
BSBFRA301B Work within a franchise
BSBFRA401B Manage compliance with franchisee obligations and legislative requirements
BSBFRA402B Establish a franchise
BSBFRA403B Manage relationship with franchisor
BSBFRA404B Manage a multiple site franchise
BSBFRA501B Establish a franchise operation
BSBFRA502B Manage a franchise operation
BSBFRA503B Manage establishment of new sites or regions
BSBFRA504B Manage relationships with franchisees
BSBFRA505B Manage closure of a franchise
BSBGOV401A Implement Board member responsibilities
BSBGOV402A Work within organisational structure
BSBGOV403A Analyse financial reports and budgets
BSBHRM401A Review human resources functions
BSBHRM402A Recruit, select and induct staff
BSBHRM403A Support performance management process
BSBHRM501A Manage human resources services
BSBHRM502A Manage human resources management information systems
BSBHRM503B Manage performance management systems
BSBHRM504A Manage workforce planning
BSBHRM505B Manage remuneration and employee benefits
BSBHRM506A Manage recruitment selection and induction processes
BSBHRM507A Manage separation or termination
BSBHRM509A Manage rehabilitation or return to work programs
BSBHRM510A Manage mediation processes
BSBHRM511A Manage expatriate staff
BSBHRM512A Develop and manage performance-management processes
BSBHRM602B Manage human resources strategic planning
BSBHRM604A Manage employee relations
BSBIND101A Work effectively in a contact centre environment
BSBIND201A Work effectively in a business environment
BSBIND301A Work effectively in an educational environment
BSBIND302A Work effectively in the international education services industry
BSBINM201A Process and maintain workplace information
BSBINM202A Handle mail
BSBINM301A Organise workplace information
BSBINM302A Utilise a knowledge management system
BSBINM303A Handle receipt and despatch of information
BSBINM401A IMPLEMENT WORKPLACE INFORMATION SYSTEM
BSBINM501A Manage an information or knowledge management system
BSBINM601A Manage knowledge and information
BSBINN201A Contribute to workplace innovation
BSBINN301A Promote innovation in a team environment
BSBINN501A Establish systems that support innovation
BSBINN502A Build and sustain an innovative work environment
BSBINN601B Manage organisational change
BSBINN801A Lead innovative thinking and practice
BSBINT301B Apply knowledge of the international trade environment to complete work
BSBINT302B Apply knowledge of legislation relevant to international trade to complete work
BSBINT303B Organise the importing and exporting of goods
BSBINT304B Assist in the international transfer of services
BSBINT305B Prepare business documents for the international trade of goods
BSBINT306B Apply knowledge of international finance and insurance to complete work requirements
BSBINT401B Research international business opportunities
BSBINT405B Apply knowledge of import and export international conventions, laws and finance
BSBINT407B Prepare business advice on export Free on Board Value
BSBINT408B Prepare business advice on the taxes and duties for international trade transactions
BSBINT409B Plan for international trade
BSBIPR301A Comply with organisational requirements for protection and use of intellectual property
BSBIPR401A Use and respect copyright
BSBIPR402A Protect and use new inventions and innovations
BSBIPR403A Protect and use brands and business identity
BSBIPR404A Protect and use innovative designs
BSBIPR405A Protect and use intangible assets in small business
BSBIPR501A Manage intellectual property to protect and grow business
BSBIPR601A Develop and implement strategies for intellectual property management
BSBITA401A Design databases
BSBITA601A Configure and optimise customer contact technology
BSBITB501A Establish and maintain a workgroup computer network
BSBITB701A Implement advanced electronic technologies
BSBITS401A Maintain business technology
BSBITS401B Maintain business technology
BSBITU101A Operate a personal computer
BSBITU102A Develop keyboard skills
BSBITU201A Produce simple word processed documents
BSBITU202A Create and use spreadsheets
BSBITU203A Communicate electronically
BSBITU301A Create and use databases
BSBITU302B Create electronic presentations
BSBITU303A Design and produce text documents
BSBITU304A Produce spreadsheets
BSBITU305A Conduct online transactions
BSBITU306A Design and produce business documents
BSBITU307A Develop keyboarding speed and accuracy
BSBITU309A Produce desktop published documents
BSBITU401A Design and develop complex text documents
BSBITU402A Develop and use complex spreadsheets
BSBITU404A Produce complex desktop published documents
BSBLED101A Plan skills development
BSBLED301A Undertake e-learning
BSBLED401A Develop teams and individuals
BSBLED501A Develop a workplace learning environment
BSBLED502A Manage programs that promote personal effectiveness
BSBLED503A Maintain and enhance professional practice
BSBLED701A Lead personal and strategic transformation
BSBLED702A Lead learning strategy implementation
BSBLED703A Implement improved learning practice
BSBLED704A Review enterprise e learning systems and solutions implementation
BSBLED705A Plan and implement a mentoring program
BSBLED706A Plan and implement a coaching strategy
BSBLED707A Establish career development services
BSBLED708A Conduct a career development session
BSBLED709A Identify and communicate trends in career development
BSBLED710A Develop human capital
BSBLEG301A Apply knowledge of the legal system to complete tasks
BSBLEG302A Carry out search of the public record
BSBLEG303A Deliver court documentation
BSBLEG304A Apply the principles of confidentiality and security within the legal environment
BSBLEG305A Use legal terminology in order to carry out tasks
BSBLEG306A Maintain records for time and disbursements in a legal practice
BSBLEG308A Assist in prioritising and planning activities in a legal practice
BSBLEG403B Maintain trust accounts
BSBLEG413A Identify and apply the legal framework
BSBLEG414A Establish and maintain a file in legal services
BSBLEG415A Apply the principles of contract law
BSBLEG416A Apply the principles of the law of torts
BSBLEG417A Apply the principles of evidence law
BSBLEG418A Produce complex legal documents
BSBLEG510A Apply legal principles in family law matters
BSBLEG511A Apply legal principles in criminal law matters
BSBLEG512A Apply legal principles in property law matters
BSBLEG513A Apply legal principles in corporation law matters
BSBLEG514A Assist with civil procedure
BSBLEG515A Apply legal principles in wills and probate matters
BSBMED301B Interpret and apply medical terminology appropriately
BSBMED302B Prepare and process medical accounts
BSBMED303B Maintain patient records
BSBMED304B Assist in controlling stocks and supplies
BSBMED305B Apply the principles of confidentiality, privacy and security within the medical environment
BSBMED401B Manage patient record keeping system
BSBMGT401A Show leadership in the workplace
BSBMGT402A Implement operational plan
BSBMGT403A Implement continuous improvement
BSBMGT404A Lead and facilitate off site staff
BSBMGT405A Provide personal leadership
BSBMGT406A Plan and monitor continuous improvement
BSBMGT502B Manage people performance
BSBMGT515A Manage operational plan
BSBMGT516C Facilitate continuous improvement
BSBMGT605B Provide leadership across the organisation
BSBMGT608C Manage innovation and continuous improvement
BSBMGT615A Contribute to organisation development
BSBMGT616A Develop and implement strategic plans
BSBMGT617A Develop and implement a business plan
BSBMGT618A Develop a contact centre business plan
BSBMKG401B Profile the market
BSBMKG402B Analyse consumer behaviour for specific markets
BSBMKG408B Conduct market research
BSBMKG409A Design direct response offers
BSBMKG410A Test direct marketing activities
BSBMKG411A Analyse direct marketing databases
BSBMKG412A Conduct e-marketing communications
BSBMKG413A Promote products and services
BSBMKG414B Undertake marketing activities
BSBMKG415A Research international markets
BSBMKG416A Market goods and services internationally
BSBMKG501B Identify and evaluate marketing opportunities
BSBMKG502B Establish and adjust the marketing mix
BSBMKG506B Plan market research
BSBMKG507A Interpret Market Trends And Developments
BSBMKG508A Plan direct marketing activities
BSBMKG509A Implement and monitor direct marketing activities
BSBMKG510B Plan e-marketing communications
BSBMKG511A Analyse data from international markets
BSBMKG512A Forecast international market and business needs
BSBMKG513A Promote products and services to international markets
BSBMKG514A Implement and monitor marketing activities
BSBMKG515A Conduct a marketing audit
BSBMKG516B Profile international markets
BSBMKG517A Analyse consumer behaviour for specific international markets
BSBMKG518A Plan and implement services marketing
BSBMKG519A Plan and implement business-to-business marketing
BSBMKG520A Manage compliance within the marketing legislative framework
BSBMKG521A Plan and implement sponsorship and event marketing
BSBMKG522A Plan measurement of marketing effectiveness
BSBMKG523A Design and develop an integrated marketing communication plan
BSBMKG603B Manage the marketing process
BSBMKG605B Evaluate international marketing opportunities
BSBMKG606B Manage international marketing programs
BSBMKG607B Manage market research
BSBMKG608A Develop organisational marketing objectives
BSBMKG609A Develop a marketing plan
BSBMKG610A Develop, implement and monitor a marketing campaign
BSBMKG611A Manage measurement of marketing effectiveness
BSBOHS201A Participate in OHS processes
BSBOHS301B Apply knowledge of OHS legislation in the workplace
BSBOHS302B Participate effectively in OHS communication and consultative processes
BSBOHS303B Contribute to OHS hazard identification and risk assessment
BSBOHS304B Contribute to OHS hazard control
BSBOHS305B Contribute to OHS issue resolution
BSBOHS306B Contribute to implementing emergency prevention activities and response procedures
BSBOHS307B Participate in OHS investigations
BSBOHS401B Contribute to the implementation of a systematic approach to managing OHS
BSBOHS402B Contribute to the implementation of the OHS consultation process
BSBOHS403B Identify hazards and assess OHS risks
BSBOHS404B Contribute to the implementation of strategies to control OHS risk
BSBOHS405B Contribute to the implementation of emergency procedures
BSBOHS406C Use equipment to conduct workplace monitoring
BSBOHS407A Monitor a safe workplace
BSBOHS408A Assist with compliance with OHS and other relevant laws
BSBOHS501B Participate in the coordination and maintenance of a systematic approach to managing OHS
BSBOHS502B Participate in the management of the OHS information and data systems
BSBOHS503B Assist in the design and development of OHS participative arrangements
BSBOHS504B Apply principles of OHS risk management
BSBOHS505C Manage hazards in the work environment
BSBOHS506B Monitor and facilitate the management of hazards associated with plant
BSBOHS507B Facilitate the application of principles of occupational health to control OHS risk
BSBOHS508B Participate in the investigation of incidents
BSBOHS509A Ensure a safe workplace
BSBOHS601B Develop a systematic approach to managing OHS
BSBOHS602B Develop OHS information and data analysis and reporting and recording processes
BSBOHS603B Analyse and evaluate OHS risk
BSBOHS604B Apply ergonomic principles to control OHS risk
BSBOHS605B Apply occupational hygiene principles to control OHS risk
BSBOHS606B Develop and implement crisis management processes
BSBOHS607B Advise on application of safe design principles to control OHS risk
BSBOHS608B Conduct an OHS audit
BSBOHS609B Evaluate an organisation's OHS performance
BSBPMG401A Apply project scope management techniques
BSBPMG402A Apply time management techniques
BSBPMG403A Apply cost management techniques
BSBPMG404A Apply quality management techniques
BSBPMG405A Apply human resources management approaches
BSBPMG406A Apply communications management techniques
BSBPMG407A Apply risk management techniques
BSBPMG408A Apply contract and procurement procedures
BSBPMG409A Apply project scope-management techniques
BSBPMG410A Apply project time-management techniques
BSBPMG411A Apply project quality-management techniques
BSBPMG412A Apply project cost-management techniques
BSBPMG413A Apply project human resources management approaches
BSBPMG417A Apply project life cycle management processes
BSBPMG418A Apply project stakeholder engagement techniques
BSBPMG501A Manage application of project integrative processes
BSBPMG502A Manage project scope
BSBPMG503A Manage project time
BSBPMG504A Manage project costs
BSBPMG505A Manage project quality
BSBPMG506A Manage project human resources
BSBPMG507A Manage project communications
BSBPMG508A Manage project risk
BSBPMG509A Manage project procurement
BSBPMG510A Manage projects
BSBPMG511A Manage project scope
BSBPMG512A Manage project time
BSBPMG513A Manage project quality
BSBPMG514A Manage project cost
BSBPMG515A Manage project human resources
BSBPMG516A Manage project information and communication
BSBPMG517A Manage project risk
BSBPMG518A Manage project procurement
BSBPMG519A Manage project stakeholder engagement
BSBPMG520A Manage project governance
BSBPMG521A Manage project integration
BSBPMG601A Direct the integration of projects
BSBPMG602A Direct the scope of a project program
BSBPMG603A Direct time management of a project program
BSBPMG604A Direct cost management of a project program
BSBPMG605A Direct quality management of a project program
BSBPMG606A Direct human resources management of a project program
BSBPMG607A Direct communications management of a project program
BSBPMG608A Direct risk management of a project program
BSBPMG609A Direct procurement and contracting for a project program
BSBPRO301A Recommend products and services
BSBPRO401A Develop product knowledge
BSBPUB401A Develop and apply knowledge of public relations industry
BSBPUB402A Develop public relations campaigns
BSBPUB403A Develop public relations documents
BSBPUB501A Manage the public relations publication process
BSBPUB502A Develop and manage complex public relations campaigns
BSBPUB503A Manage fundraising and sponsorship activities
BSBPUB504A Develop and implement crisis management plans
BSBPUR301B Purchase goods and services
BSBPUR401B Plan purchasing
BSBPUR402B Negotiate contracts
BSBPUR403B Conduct international purchasing
BSBPUR501B Develop, implement and review purchasing strategies
BSBPUR501C Develop, implement and review purchasing strategies
BSBPUR502B Manage supplier relationships
BSBPUR503B Manage international purchasing
BSBPUR503C Manage international purchasing
BSBPUR504B Manage a supply chain
BSBREL401A Establish networks
BSBREL402A Build client relationships and business networks
BSBREL403A Implement international client relationship strategies
BSBREL501A Build international client relationships
BSBREL502A Build international business networks
BSBREL701A Develop and cultivate collaborative partnerships and relationships
BSBRES401A Analyse and present research information
BSBRES404A Research legal information using primary sources
BSBRES502A Research legal information using secondary sources
BSBRES801A Initiate and lead applied research
BSBRKG301B Control records
BSBRKG302B Undertake disposal
BSBRKG303B Retrieve information from records
BSBRKG304B Maintain business records
BSBRKG305A Review recordkeeping functions
BSBRKG401B Review the status of a record
BSBRKG402B Provide information from and about records
BSBRKG403B Set up a business or records system for a small business
BSBRKG403C Set up a business or records system for a small business
BSBRKG404A Monitor and maintain records in an online environment
BSBRKG502B Manage and monitor business or records systems
BSBRKG505B Document or reconstruct a business or records system
BSBRKG506A Develop and maintain terminology and classification schemes
BSBRKG601B Define recordkeeping framework
BSBRKG603B Prepare a functional analysis for an organisation
BSBRKG604B Determine security and access rules and procedures
BSBRKG605B Determine records requirements to document a function
BSBRKG606B Design a records retention and disposal schedule
BSBRKG607B Document and monitor the record creating context
BSBRKG608B Plan management of records over time
BSBRSK401A Identify risk and apply risk management processes
BSBRSK501A Manage risk
BSBRSK501B Manage risk
BSBSLS407A Identify and plan sales prospects
BSBSLS408A Present, secure and support sales solutions
BSBSLS501A Develop a sales plan
BSBSLS502A Lead and manage a sales team
BSBSMB201A Identify suitability for micro business
BSBSMB301A Investigate micro business opportunities
BSBSMB302A Develop a micro business proposal
BSBSMB303A Organise finances for the micro business
BSBSMB304A Determine resource requirements for the micro business
BSBSMB305A Comply with regulatory, taxation and insurance requirements for the micro business
BSBSMB306A Plan a home based business
BSBSMB307A Set up information and communications technology for the micro business
BSBSMB308A Improve energy efficiency in micro or small business operations
BSBSMB401A Establish legal and risk management requirements of small business
BSBSMB402A Plan small business finances
BSBSMB403A Market the small business
BSBSMB404A Undertake small business planning
BSBSMB405A Monitor and manage small business operations
BSBSMB405B Monitor and manage small business operations
BSBSMB406A Manage small business finances
BSBSMB407A Manage a small team
BSBSMB408B Manage personal, family, cultural and business obligations
BSBSMB409A Build and maintain relationships with small business stakeholders
BSBSMB410A Review and implement energy efficiency in business operations
BSBSMB411A Manage specialist external advisory services
BSBSMB412A Introduce cloud computing into business operations
BSBSUS201A Participate in environmentally sustainable work practices
BSBSUS301A Implement and monitor environmentally sustainable work practices
BSBSUS501A Develop workplace policy and procedures for sustainability
BSBWHS201A Contribute to health and safety of self and others
BSBWHS304A Participate effectively in WHS communication and consultation processes
BSBWHS305A Contribute to WHS issue resolution
BSBWHS404A Contribute to WHS hazard identification, risk assessment and risk control
BSBWHS405A Contribute to implementing and maintaining WHS management systems
BSBWHS406A Assist with responding to incidents
BSBWHS407A Assist with claims management, rehabilitation and return-to-work programs
BSBWHS408A Assist with effective WHS management of contractors
BSBWHS410A Contribute to work-related health and safety measures and initiatives
BSBWHS502A Manage effective WHS consultation and participation processes
BSBWHS504A Manage WHS hazards and risks
BSBWHS505A Investigate WHS incidents
BSBWHS506A Contribute to developing, implementing and maintaining WHS management systems
BSBWHS507A Contribute to managing WHS information systems
BSBWHS509A Facilitate the development and use of hazard-management tools
BSBWHS601A Apply legislative frameworks for WHS
BSBWHS602A Facilitate WHS activities
BSBWHS603A Implement WHS risk management
BSBWHS604A Evaluate the WHS performance of organisations
BSBWHS605A Develop, implement and maintain WHS management systems
BSBWHS606A Conduct a WHS audit
BSBWHS607A Apply ergonomics to manage WHS hazards and risks
BSBWHS608A Assist with applying occupational hygiene to manage WHS hazards and risks
BSBWHS609A Advise on the application of safe design principles to control WHS risks
BSBWOR201A Manage personal stress in the workplace
BSBWOR202A Organise and complete daily work activities
BSBWOR203A Work effectively with others
BSBWOR204A Use business technology
BSBWOR301A Organise personal work priorities and development
BSBWOR301B Organise personal work priorities and development
BSBWOR302A Work effectively as an off site worker
BSBWOR401A Establish effective workplace relationships
BSBWOR402A Promote team effectiveness
BSBWOR403A Manage stress in the workplace
BSBWOR404B Develop work priorities
BSBWOR501B Manage personal work priorities and professional development
BSBWOR502B Ensure team effectiveness
BSBWRK401A Develop and implement an organising plan
BSBWRK402A Empower workers
BSBWRK403A Communicate with workers
BSBWRK404A Promote equality of opportunity and fair treatment for all workers
BSBWRK405A Promote union values, principles and policies
BSBWRK406A Participate in the bargaining process
BSBWRK407A Provide advice to union members
BSBWRK408A Undertake negotiations
BSBWRK409A Prepare for and participate in dispute resolution
BSBWRK410A Implement industrial relations procedures
BSBWRK411A Support employee and industrial relations procedures
BSBWRK501A Develop, manage and review campaigns and projects
BSBWRK502A Represent the union in key forums
BSBWRK503A Coordinate case preparation and research
BSBWRK504A Advocate and present cases for members
BSBWRK505A Develop, implement and manage union policy
BSBWRK506A Coordinate research and analysis
BSBWRK507A Apply strategic unionism
BSBWRK508A Manage and oversee bargaining
BSBWRK509A Manage industrial relations
BSBWRT301A Write simple documents
BSBWRT401A Write complex documents
BSBWRT501A Write persuasive copy
CHCCOM3C Utilise specialist communication skills to build strong relationships
CHCORG614A Manage a community sector organisation
CHCPOL3A Undertake research activities
CUFWRT401A Edit texts
CUFWRT402A Write extended stories
CULMS207C Assist with the presentation of public activities and events
FNSACCT407B Set up and operate a computerised accounting system
FNSFLIT201B Develop and use a personal budget
FNSFLIT203A Develop understanding of debt and consumer credit
FNSICCUS301B Respond to customer enquiries
FNSICGEN305B Maintain daily financial/business records
FNSICORG515B Provide mentoring and coaching within the workplace
FNSICSAM301B Identify opportunities for cross selling products and services
FNSICSAM402B Implement a sales plan
HLTFA301B Apply first aid
HLTFA402B Apply advanced first aid
HLTFA403A Manage first aid in the workplace
ICAA5056B Prepare disaster recovery and contingency plans
ICAA6149B Implement quality assurance processes for business solutions
ICAU1133B Send and retrieve information using web browsers and email
ICAU1204B Locate and use relevant on-line information
ICAU2006B Operate computing packages
PSPETHC301B Uphold the values and principles of public service
PSPGOV314A Contribute to conflict management
PSPGOV406B Gather and analyse information
PSPGOV407B Provide a quotation
PSPGOV507A Undertake negotiations
PSPGOV602B Establish and maintain strategic networks
PSPLEGN301B Comply with legislation in the public sector
PSPPM402B Manage simple projects
PSPPROC406A Procure goods and services
PSPPROC407A Establish procurement need
PSPPROC408A Develop requests for offers
PSPPROC409A Receive and select offers
PSPPROC410A Administer contracts
PSPPROC502A Establish contract management arrangements
PSPPROC503A Manage contract performance
PSPPROC504A Finalise contracts
PSPPROC602B Direct the management of contracts
THHGLE05B Roster staff

NTIS this!

BSB07 - Business Services Training Package

Skillsets

Qualifications

Units of competency