Qualifications
- Certificate I in Retail Services
- Certificate II in Community Pharmacy
- Certificate II in Retail Services
- Certificate III in Community Pharmacy
- Certificate III in Retail
- Certificate III in Business to Business Sales
- Certificate IV in Community Pharmacy
- Certificate IV in Community Pharmacy Dispensary
- Certificate IV in Retail Management
- Diploma of Retail Leadership
- Diploma of Visual Merchandising
- Diploma of Retail Merchandise Management
Units of competency
- SIRCCCS001 Interact with pharmacy customers
- SIRCCCS002 Provide and promote services to pharmacy customers
- SIRCCPM001 Assist in managing Pharmacy Medicines and Pharmacist Only Medicines
- SIRCCPM002 Coordinate a pharmacy quality system
- SIRCCPM003 Lead and develop pharmacy teams
- SIRCCPM004 Manage pharmacy sales and service delivery
- SIRCCPM005 Manage pharmacy premises, equipment and merchandise
- SIRCCPM006 Develop a pharmacy product and service range
- SIRCDIS001 Assist customers with prescriptions
- SIRCDIS002 Deliver medicines to customers outside the pharmacy
- SIRCDIS003 Assist in dispensing prescriptions
- SIRCDIS004 Assist in preparing dose administration aids
- SIRCDIS005 Assist in preparing extemporaneous prescriptions
- SIRCDIS006 Maintain dispensary stock
- SIRCDIS007 Administer dispensary computer systems and claims
- SIRCDIS008 Coordinate service to residential care facilities
- SIRCHCS001 Support the management of obstructive sleep apnoea
- SIRCHCS002 Supply and hire home health care aids and equipment
- SIRCHCS003 Test blood pressure and advise on self-monitoring
- SIRCHCS004 Test blood glucose and advise on equipment and services for diabetes management
- SIRCHCS005 Provide Australian Needle and Syringe Program services
- SIRCHCS006 Coordinate pharmacy health promotions
- SIRCIND001 Work effectively in a community pharmacy
- SIRCIND002 Support the supply of Pharmacy Medicines and Pharmacist Only Medicines
- SIRCINF001 Use pharmacy practices for infection control
- SIRCPPA001 Assist customers with vitamins, minerals and supplements
- SIRCPPA002 Assist customers with eye and ear care products
- SIRCPPA003 Assist customers with first aid products
- SIRCPPA004 Assist customers with oral care products
- SIRCPPA005 Assist customers with cough and cold relief products
- SIRCPPA006 Assist customers with skin and anti-fungal products
- SIRCPPA007 Assist customers with pregnancy and maternal health products and services
- SIRCPPA008 Assist customers with products for gastro-intestinal conditions
- SIRCPPA009 Assist customers with allergy relief products
- SIRCPPA010 Assist customers with analgesic and anti-inflammatory products
- SIRCPPA011 Assist customers with baby and infant care products
- SIRCPPA012 Assist customers with asthma-care aids and equipment
- SIRCPPA013 Assist customers with smoking cessation products
- SIRCPPA014 Assist customers with continence management products
- SIRCPPA015 Assist customers with wound care products
- SIRCPPA016 Assist customers with diet, nutrition and weight-management products and services
- SIRCPPA017 Assist customers with complementary medicines
- SIRCPPA018 Assist customers with women’s and men’s health care products
- SIRRFSA001 Handle food safely in a retail environment
- SIRRFSA002 Supervise a food safety program
- SIRRINV001 Receive and handle retail stock
- SIRRINV002 Control stock
- SIRRMER001 Produce visual merchandise displays
- SIRRMER002 Merchandise food products
- SIRRMER003 Coordinate visual merchandising activities
- SIRRMER004 Develop visual merchandising creative concepts
- SIRRMER005 Implement visual merchandising concepts
- SIRRMER006 Achieve visual merchandising targets
- SIRRMER007 Design and install visual merchandising displays
- SIRRMER008 Plan and style merchandise photo shoots
- SIRRMER009 Plan and organise display lighting
- SIRRMER010 Style using visual merchandising aids
- SIRRMER011 Design and install merchandise signage
- SIRRMER012 Develop retail space and product management plans
- SIRRMER013 Develop visual merchandising guidelines
- SIRRMER021 Design and construct visual merchandising display element
- SIRRMER022 Develop and implement creative photographic styling solution
- SIRRMER023 Develop a visual merchandising brand strategy
- SIRRMER024 Create in-store customer brand experience
- SIRRMER025 Explore professional practice in visual merchandising career pathways
- SIRRMRM001 Plan merchandise buying strategy
- SIRRMRM002 Develop a merchandise strategy
- SIRRMRM003 Conduct a post-trade analysis
- SIRRMRM004 Develop a merchandise financial plan
- SIRRMRM005 Develop a category financial plan
- SIRRMRM006 Plan a merchandise product range
- SIRRMRM007 Negotiate and establish supply arrangements
- SIRRMRM008 Develop a merchandise promotional plan
- SIRRMRM009 Plan merchandise buying trips
- SIRRMRM010 Plan product development
- SIRRMRM011 Manage merchandise quality and compliance
- SIRRRTF001 Balance and secure point-of-sale terminal
- SIRRRTF002 Monitor retail store financials
- SIRRRTF003 Drive retail profitability
- SIRRSTR001 Undertake strategic planning in retail
- SIRRSTY001 Style the customer
- SIRWFIN001 Complete debtor processes
- SIRWSLS001 Process product and service data
- SIRWSLS002 Analyse and achieve sales targets
- SIRWSLS003 Build sales of branded products
- SIRWSLS004 Optimise customer and territory coverage
- SIRXCEG001 Engage the customer
- SIRXCEG002 Assist with customer difficulties
- SIRXCEG003 Build customer relationships and loyalty
- SIRXCEG004 Create a customer-centric culture
- SIRXCEG005 Maintain business to business relationships
- SIRXCEG006 Provide online customer service
- SIRXCEG007 Develop online customer service standards
- SIRXCEG008 Manage disrespectful, aggressive or abusive customers
- SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour.
- SIRXCHA001 Facilitate the change process
- SIRXCHA002 Lead the change process
- SIRXCOM001 Communicate in the workplace to support team and customer outcomes
- SIRXCOM002 Work effectively in a team
- SIRXCOM003 Promote team cohesion
- SIRXDLV001 Deliver food products
- SIRXECM001 Monitor and interpret online data analytics
- SIRXECM002 Prepare digital content
- SIRXECM003 Design an ecommerce site
- SIRXHRM001 Recruit, select and induct team members
- SIRXHRM002 Maintain employee relations
- SIRXHWB001 Maintain personal health and wellbeing
- SIRXHWB002 Promote workplace health and wellbeing
- SIRXIND001 Work effectively in a service environment
- SIRXIND002 Organise and maintain the store environment
- SIRXIND003 Organise personal work requirements
- SIRXIND004 Plan a career in the retail industry
- SIRXIND005 Develop personal productivity
- SIRXIND006 Review retail business fundamentals
- SIRXMGT001 Supervise and support frontline team members
- SIRXMGT002 Lead a frontline team
- SIRXMGT003 Provide leadership to others
- SIRXMGT004 Plan and manage retail projects
- SIRXMGT005 Lead the development of business opportunities
- SIRXMKT001 Support marketing and promotional activities
- SIRXMKT002 Use social media to engage customers
- SIRXMKT003 Manage promotional activities
- SIRXMKT004 Undertake digital marketing activities
- SIRXMKT005 Develop a marketing strategy
- SIRXMKT006 Develop a social media strategy
- SIRXMKT007 Develop a digital marketing plan
- SIRXOSM001 Identify and review social media and online platforms for organisational use
- SIRXOSM002 Maintain ethical and professional standards when using social media and online platforms
- SIRXOSM003 Use social media and online tools
- SIRXOSM004 Analyse performance of social media and online business tools
- SIRXOSM005 Develop a basic website for customer engagement
- SIRXOSM006 Develop and manage social media and online strategies
- SIRXOSM007 Manage risk to organisational reputation in an online setting
- SIRXPDK001 Advise on products and services
- SIRXPDK002 Advise on food products and services
- SIRXPDK003 Advise on health and nutritional products and services
- SIRXRSK001 Identify and respond to security risks
- SIRXRSK002 Maintain store security
- SIRXRSK003 Manage risk in the retail environment
- SIRXSLS001 Sell to the retail customer
- SIRXSLS002 Follow point-of-sale procedures
- SIRXSLS003 Achieve sales results
- SIRXSLS004 Drive sales results
- SIRXSLS005 Plan to trade internationally
- SIRXSTR001 Develop an ecommerce strategy
- SIRXTAD001 Train others in frontline tasks
- SIRXTAD002 Develop the retail frontline
- SIRXTAD003 Coach others for success
- SIRXWHS001 Work safely
- SIRXWHS002 Contribute to workplace health and safety
- SIRXWHS003 Maintain workplace safety